Product Safety Support Manager, Gtech

XThe application window will be open until at least May 16, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA; Mountain View, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in technical project management.

• 3 years of experience in Safety, EHS, or Medical Device operations.

Preferred qualifications:

• MBA or Master's degree in a Management, Business, or a related field.

• ASQ CQA, TQM certification or related experience.

• Experience working with internal, external, and/or regulatory body auditors.

• Experience with common controls and regulatory frameworks for Medical Devices and/or Hardware Safety.

• Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies.

• Demonstrated analytic capacity and experience adding structure in a complex, ambiguous environment.

About the job

At gTech's Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.

gTech Users and Products (gUP) represents the Google's users and partners (across countries, cultures, incomes, and identities), shares user insights inside Google, and provides services to Product teams. gUP Devices, Services, Platforms and Ecosystems (DSPE) provides these services to dozens of Google products.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Be responsible for managing projects within team scope including planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and maintaining project documentation.

• Serve as subject matter expert and single point of contact within Customer Care product vertical for US Safety and Recall Operations. Manage and execute escalations processes within the organization.

• Own regulatory intelligence and compliance for hardware products. Be responsible for complaint intake, tooling changes, and post-market data monitoring for Google hardware.

• Update existing support content including process and policy documents related to Safety and Recall operations, and develop a framework for leveraging repeatable solutions.

• Help generate metrics to measure process effectiveness and provide cross-functional partner insights. Participate in business reviews with partners to formulate risk mitigation solutions.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.