Product Quality Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Product Quality

Job Description

The primary responsibility of the Product Quality Engineer is to be a subject matter expert in all things quality, provide inputs towards NPI deliverables, lead sustaining efforts in quality throughout the life of the product and ultimately be the voice and advocate of our customers.

Reporting to the Product Quality Manager, the Product Quality Engineer will work very closely with manufacturing teams from various plants globally. This role will also work closely with Supply Chain, Engineering, Technical Support, Repair and Order Management teams during day to day operations.

Responsibilities:

Be the customer advocate on new product development projects, ensuring the voice of the customer is clearly understood and becomes an input in product design decisions.

• Ensure that all new Product Development Projects follow the designated tollgate process.

• Provide all defined Quality deliverables on time and perform as a quality gate keeper by challenging and ensuring customer and business interests are protected at stage gate reviews.

• Initiate detailed quality plans and define quality related goals for the project that effectively addresses the expectations of the customer and the project deliverables.

• Active involvement with Design Engineering teams to ensure that adequate reliability test plans are established to achieve reliability and warranty goals for the project.

• Ensure that lessons learned from field experience are incorporated in new product designs and drive the continual improvement of Product Quality.

• Key member in identifying and mitigating risks throughout new product development.

• Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution.

• Drive resolution of complex multi-disciplinary problems/customer complaints using JIRA tool and using an 8D methodology throughout issue investigation to drive high customer satisfaction.

• Champion design and manufacturing improvements based on return data analysis trends to reduce COPQ and enhance the customer experience.

• Develop, maintain, and report on product quality Metrics/KPIs relating to stated Goals and Objectives.

Preferred Skills:

• Strong leadership, management, and interpersonal skills.

• Self-motivated and self-directed with a high sense of urgency.

• Excellent communication skills (both written and verbal),

• Good understanding of electrical/mechanical hardware and Firmware

• Good understanding and ability to apply various Quality tools such as; APQP, PPAP, PFMEA, SPC.

• Knowledge of SAP, Agile/PLM preferred.

• Quality certifications such as SSBB or CQE preferred

Basic Requirements

Required Skills:

• Bachelor's degree in Industrial Engineering, or Manufacturing Engineering

• 5 plus years of Engineering and Product Quality experience required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 9 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.