Product Quality Engineer

Ashley Furniture Ecru , MS 38841

Posted 3 months ago

Basic Information

Job Name:

Product Quality Engineer

Functional Area:






Job Type:




Description and Requirements

Help us help our customers realize their dreams of a beautiful home!

Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.

Design, Build, Deliver:

Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we can maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.

The Product Quality Engineer is responsible for the quality of directed work and the associated results. This position works closely with others and a wide degree of responsibility and latitude is expected.

The Product Quality Engineer will work primarily within the Continuous Improvement: Product Quality Group of the Ashley Companies on the advancement of product-line wide quality performance to meet or exceed the organization's strategic quality plans. This will assist in increasing overall customer satisfaction by reducing the frequency and customer impact of quality issues.

Primary Job Functions:

  • Contribute regularly within the product quality work and communications globally, ensure conformance to defined workflows and assist in managing system, process, product improvement plans and status.

  • Complete assigned projects efficiently and with high-quality workmanship; communicate constraints effectively, manage multiple projects coincidently.

  • Utilize the Continuous Improvement tools and thinking processes of Six Sigma, Theory of Constraints, Statistical Process Control, and Lean to define and execute improvements within the global supply chain. Participate in and make recommendations to quality improvement teams that contribute to the improvement within departmental and organizational communication processes, methodologies, and procedures.

  • Facilitate product testing and document results; share results and provide recommendations to the global team.

  • Monitor quality signatures of overseas teams to create directed work and improvement efforts.

  • Support the cultural strategy of driving Continuous Improvement; collaborate with the global team and organizational personnel on building a culture of Continuous Improvement.

  • Gather, document and report quality data at the supplier, product, process and attribute levels communicate directly with responsible Vendor Champion's (VCs), the supplier's quality personnel and management as related to quality improvement opportunity.

  • Monitor quality trends and patterns of overseas teams with systems to create directed work for improvement efforts.

  • Coordinate data-driven quality improvements within, and throughout, the global network of internal and external suppliers. Gather, analyze, document and report-out quality data throughout the supply base, while characterizing the supplier's operations with improvement opportunity mindedness. Identify, document and issue supplier-level corrective action requests, as well as confirm and verify closure on an item-by-item basis.

  • Gather, document and report quality data at the supplier, product, process and attribute levels communicating directly with responsible Vendor Champions (VCs), the supplier's quality personnel and management as related to quality improvement issues and track corrective action requests as created. Develop quality control plans at the supplier, product, process and attribute levels. Ensure appropriate workflows are designed, documented and followed, as well as, results are created tracked and archived.

  • Demonstrate the Company's Core and Growth Values in the performance of all job functions.

Job Qualifications:


  • Bachelor degree in Business or Engineering or related field or equivalent work experience, Required


  • 2 years' experience in a manufacturing environment, Required

Knowledge, Skills, and Abilities:

  • Experience and understanding of Lean processes

  • A basic understanding of one or more Continuous Improvements methodologies

  • Quality management systems and supply chain systems

  • Effective change management strategies

  • Basic theory of constraints

  • Strong attention to detail

  • Documentation management strategy and workflows

  • Remains proactive and interdependent in achieving results with others

  • Strong platform skills in conducting formal and informal training

  • Work in a directed course of action

  • Excellent oral and written communication skills

  • Excellent interpersonal skills

  • Read and interpret product drawings and layouts.

  • Bill-of-Material structures and familiar with workflow concepts

  • Effective time management and organizational skills

  • Work independently as well as in a team environment

  • Analytical and problem solving skills

  • Maintain confidentiality

  • Handle multiple projects simultaneously within established time constraints

  • Proficient computer skills, including experience with Microsoft Office Suite, internet

  • Perform under strong demands in a fast-paced environment

  • Display empathy, understanding and patience with employees and external customers

  • Respond professionally in situations with difficult employee/vendor/customer issues or inquires

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

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Product Quality Engineer

Ashley Furniture