Our Product Solutions team is responsible for building a support strategy for new products or features to minimize legal IP risk on our platforms. We partner with multiple cross-functional teams including Product, Engineering, Design, Content, Legal, Operations, Policy, Privacy, and Data to ensure new products successfully launch and grow. Product Solutions helps determine data and tool infrastructure needs to support and protect the product and its customers, as well as influences product development as the voice of the rights holder and user.
Facebook is looking for an experienced project manager who will be responsible for working with cross-functional teams, as well as teams within Digital Rights Operations, to develop support strategy and execute global projects from inception to launch. Successful candidates for this role will be incredibly passionate about improving the support experience for rights holders and users, as well as tools that Digital Rights Operations uses to support rights holders, users, and internal stakeholders. Must have an ability to work across different time zones and capable of using analytical rigor to identify and prioritize product and pain points.
PRODUCT PROGRAM MANAGER, SOLUTIONS RESPONSIBILITIES
Partner with Engineering, Product Management, and Legal teams to ideate, prioritize, develop and implement improvements to our support products and the overall support experience
Collaborate with our Digital Rights Operations teams, as well as partners in Legal in assessing risk, legal requirements, and support needs that allow new products to scale
Work closely with Tools Solutions and Systems Project Manager partners to develop strategy and test plans to identify gaps or needs and ensure effective integration into reporting and operations for scaled support of new products and features
Define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Effectively plan and manage complex projects from the initial ideation phase through final execution and global roll-out to further our mission, scale support and improve user experience
Be on the front lines of product launches and proactively communicate regular updates, launch dates and concerns, and the impact of product changes to all internal stakeholders
Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze product and operational health metrics
Build and manage relationships with key product partners, influence cross-functional stakeholders internal and external to Digital Rights Operations, and be the voice of the users and rights holders
Represent and advocate for Digital Rights Operations experiences, users, and rights holders, to ensure they are incorporated in new product launches across different channels and support all locales
Work closely with the Vertical and Market teams to understand their needs and pain points related to support tools and ensure the end to end user support experience is optimized
Demonstrated track record of disciplined execution, acting independently across competing priorities and exercising judgment
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Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.
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