Product Portfolio Manager-Servicenow

Mckesson Corporation The Woodlands , TX 77380

Posted 2 months ago

Position Summary:

The ServiceNow Product Manager/Platform Owner will work closely with business owners and story writers to collect business requirements and oversee the overall delivery of product features. Responsible for defining epics/features and the creation of the supporting end user stories. This role is essential to ensuring that the product value proposition and desired business capabilities are reflected in the features developed.

Position Description:

This position owns the responsibility in understanding how ServiceNow products work as an integrated technology. They will have the awareness in how the product is configured and will specialize initially in ITSM; specifically, in how Change Management is defined and works in a large global organization. Change Management is key to MT organization's success both in service and operations management. Strong knowledge in successful Service Catalog deployment and how it can become a one portal for McKesson and provide the opportunity for further self-service and automation is key in this role. Knowledge Management in ServiceNow is one of its powerful modules. The ServiceNow product manager will be key in orchestrating this and how companies utilize the powerful search engine to drive automation and further self- service to the business. The success to this position is in knowing and understanding the product and its ability to bring value to McKesson which means knowing how it works as an integrated platform across.

This position will also work closely with ServiceNow (with McKesson account reps) to communicate with McKesson all opportunities for further adding ServiceNow modules that would bring business value and continue to grow and globalize our strategy with the ServiceNow products.


  • Set goals and drive prioritization discussions and decisions during product planning between the various workstreams.

  • Operate as the ServiceNow team lead to manage workload, evaluate staffing levels and make recommendations to leadership as necessary (as per the ServiceNow Center of Excellence)

  • Create an atmosphere conducive to knowledge sharing and teamwork.

  • Own the relationship with business owners to identify, model, and document business requirements as end user stories along with other artifacts as needed.

  • Understand business needs and priorities at a tactical and a strategic level Represent business owners throughout planning, development and release processes.

  • Provide communication and coordination between the relevant business partners and the agile development team.

  • Manage all aspects of the product backlog refinement and prioritization to ensure alignment with business owners.

  • Conduct interviews, research, requirement workshops to understand the needs of the business.

  • Validate all requirements are communicated and vetted globally - understand the impact for future modules of ServiceNow to be added.

  • Work with IT Service Management Process Owners to understand workflow process and translate designs to prototypes.

  • Work closely with the scrum master, Agile Team, UX Team and QA to translate roadmap into team specific release plan and sprint plan.

  • Participate in sprint reviews by representing business owner's interest and coordinating with them to elicit feedback.

Critical Skills:

  • 5+ years of experience working with the ServiceNow platform - specifically, ITSM, Knowledgebase, Change Management configurations, Service Catalog portal deployment, ITOM (including Event Management) and ITAM.

  • 3+ years of experience, building service catalog items and workflows in ServiceNow.

  • Thorough understanding of ITIL best practices and common IT Service Management processes.

  • Excellent communication skills both written and oral.

  • Excellent collaboration skills.

  • Complex problem-solving skills.

  • Experience managing or working on projects required.

  • 3+ years' experience supporting business analyst work within ServiceNow.

  • 3+ years' experience as a product owner, business/product analyst, or in related field supporting Agile/Scrum software development.

Additional Skills:

  • Building effective relationship with IT vendors and negotiation skills.

  • ITIL foundation certification preferred.

  • Platform Implementation certification preferred

  • Performance Analytics Advanced certification preferred

  • Vendor management skills

  • Experience of technical process analysis

  • Previous IT Service Management experience in large enterprise IT environment.

  • Experience supporting ServiceNow's ITSM and CSM components is desired.

  • ServiceNow Foundations and ServiceNow System Administration certification is desired.

  • System Administration Advanced.

  • Service Portal Fundamentals.

  • Application Development Fundamentals.


  • 4-year degree in computer science or related field or equivalent experience.

  • Product owner certification (Scrum Alliance or equivalent) required.

Internal Use Only:

  • Career Level: P3

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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Product Portfolio Manager-Servicenow

Mckesson Corporation