Product Owner Sr - Workforce Identity

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner Sr. within PNC's Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

This position is part of the Digital Enterprise Identity department. As a Product Management Sr Manager, you will partner with enterprise technology services, user experience, security experts and technical counterparts to create end to end user authentication experiences that meet core objectives. In this role you will be responsible for defining the future authentication approaches of the employees and driving them to execution with technical partners. The position will leverage market research, benchmarking, and relevant technology trends to inform their decisioning. Additionally, you will be responsible for the Workforce Authentication Strategy and Product management workforce User Authentication capabilities and journeys, ensuring that PNC Bank delivers best-in-class authentication experiences to customers and employees in a reusable, scalable, and cost-effective way. This will include single sign on, federation, and related capabilities. And finally, you will also form business partnerships, where you will translate product vision into an executable roadmap, and lead product owners and agile teams in executing the roadmap to delivery.

Due to the nature of this position, we are seeking out experienced Product Managers who have the ability to lead and develop a team of digital professionals. Candidates should have excellent management, leadership and interpersonal skills, as well as strong change management skills focusing on leading transformational change.

PNC Bank is on a journey to modernize workforce identity and we are looking for expertise in cloud identity solutions, such as EntraID, and all that is required to migrate to that platform.

Additional Qualifications:

• Proven Experience planning strategies in the cloud environment, specifically Azure/AWS
• PING
• Expert in process mapping, diagraming, and providing other technical documentation

Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.

• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.

• Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.

• Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

• Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk

• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Agile Development

• Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Business Acumen

• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Design Thinking

• Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Innovation

• Develops new ideas and initiatives that improve the performance of the organization.

Interpersonal Relationships

• Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

IT Standards, Procedures & Policies

• Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Managing Multiple Priorities

• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Organizational Leadership

• Knowledge of, and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.

Planning and Organizing

• Mobilizes both time and resources to get things done.

Solutions Development

• Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.