We are seeking an innovative, forward thinking Product Owner to advance key strategies in support of our enterprise support vision. In this role you will work to innovate and transform the support experience within KBS to develop consistency across multiple capabilities (IT, HR, Facilities, etc). In this role you will be a part of leading our "Omni-Channel" strategy, working to innovate existing support contact channels (Phone, Chat, Portal), and building new opportunities to interact with our consumers (MS Teams, SMS, Social, etc). You will be relied upon to build and maintain business relationships, develop capability and service strategies, prioritize feature requests, and coordinate release activities.
What You Will Do In Your Role
Ensuring the vision and strategies of the stakeholders are clearly understood and being implemented within our services.
Drive delivery of the service vision and strategies.
Collaborate with key stakeholders to prioritize feature requests that lead to value creation.
Build strategic partnerships with product capabilities and influence product development roadmaps and innovation capabilities.
Understand the market and leading practices within the marketplace for the product.
Publish, communicate, and refine the product roadmap that is based on business value and aligned with strategic priorities.
Develop detailed knowledge and understanding of business processes.
Promote effective, clear, and transparent communications across efforts.
The Experience You Will Bring
A minimum of 3 years' experience working with IT and/or HR enterprise applications.
Experience with strategy development
What Will Put You Ahead
Understanding of IT service management, IT operations management and/or HR service delivery processes.
Experience implementing and/or supporting Conversational AI/Chat, IVR, and Self-Service Portal platforms or other enterprise, leveraged applications.
Experience implementing projects using Agile methodologies.
Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
Koch Industries, Inc.