Our ideal candidate will have used a CRM in an automotive retail capacity or will have worked as a Product Owner in the automotive space. He or she will have experience managing multiple projects simultaneously and successfully delivering value on those projects on time, within budget and with the highest degree of quality.
Duties & Responsibilities:
Create and maintain a CRM that will help associates and managers be more efficient and achieve strategic targets.
Coordinate with key stakeholders (customers, designers, developers and testers) to gather requirements and ensure projects are delivered on time and on budget.?
Document findings in a Business Requirements Documents for consumption by IT and consolidate this data into user stories and necessary product requirements.
Work with the development team throughout the product development lifecycle to ensure features developed meet the desired business objectives and lead to ultimate product success.
Understands the business deeply enough to prioritize workload appropriately and tactically.
Review project functional specifications to identify missing, incomplete or incorrect requirements with respect to business requirements and work with appropriate partners to resolve.
Clearly define product features and dependencies with the help of Business Analysts.
Clarifies items that the development team, testing, or architectural team may have.
Validate?projects after deployment to ensure they meet all operational and business requirements.
Continuously improve upon existing features and execute tests to improve the conversion rate and user engagement rate.
Helps define how to test acceptance criteria.
3 years of relevant experience in project or product management.
Automotive knowledge is preferred.
Bachelors Degree or equivalent experience preferred.
Knowledge of Agile approaches (e.g. SCRUM) is preferred.
Having technical skills with knowledge of general Internet, database, and user interface design, as well as familiarity with CRM systems.
Familiarity with web-based product development, workflow modeling and understanding of typical technology architecture and transactional web sites.
Proven ability to work with cross functional teams to drive the implementation of new features as well as resolve operational issues.
Understanding of software processes (development, configuration, testing, and deployment) is critical in this role.
Ability to write and deliver training courses and materials.