Product Ops Analyst

Zipari Brooklyn , NY 11216

Posted 1 week ago

Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We are looking for individuals who want to build a company, a culture and solve complex challenges. The Zipari team members have strong work ethics, believe in what Zipari is building, and are willing to play whatever role is necessary to achieve the companys goals. Our team has movie geeks, foodies, talented musicians and a mix of random elements that make us one: The Zipari team!

What Youll Be Doing

  • Business/Systems requirements gathering, validation and definition for current and future products
  • Maintain the product knowledge base and documentation repository
    • Framework
    • Hierarchy
    • Contributors responsibilities
    • Training
    • Internal collaboration
  • Assist with product training, presentations, instruction guilds
  • Assist with product operations metrics and success criteria for launching new processes and lifecycles
  • Define key metrics for post launch of processes and Lifecycles (e.g number of requests complete, product development time from dev to production, QA efficiencies, UAT defect cycles, knowledge base performance)
  • Identifying and scoping opportunities to streamline operational processes


  • 3+ years of experience in the Health Insurance Industry
  • Bachelors Degree in relevant field required
  • Demonstrated experience in Business/Systems Analysis and Requirements including analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
  • Experience extracting data from product and development tools (Aha!, JIRA)
  • Ability to analyze marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
  • Experience with technology products and agile development
  • Self starter, positive and excited to work with a team of excellent engineers
  • Very strong communication and collaboration skills
  • Experience working at a software product company is a plus


In addition to joining a growing Silicon Valley backed start-up, you will enjoy:

  • Competitive salary
  • Equity
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Awesome team with the ability to help define the culture

Fun work environment and team events (Friday happy hours, foosball tournaments and movie nights)

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