Product Operations Specialist, Media Performance

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW

With guidance from the Product Operations Manager the Product Operations Specialist will support the activation and implementation of our Media Performance products, including Audience distributions, SalesMatch measurement campaign setups, vendor coordination to fulfill activations, operational communications (updates, alerts etc.), quality control and supporting new or enhanced processes and best practices as we grow our product set and scale our operations. This position will also partner closely with the Practice team to ensure the operational requirements of products/solutions are accounted for on the product roadmap and will meet market needs.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person one day per month, and ad hoc as needed.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Essential Duties and Responsibilities

• Responsible for using operational software to carry out activation and implementation requests, such as Audience onboarding and distributions, implementing new measurement campaigns, ensuring all insertion orders are fulfilled and all advertising operation SLAs and objectives are met.

• Integrate audience and measurement solutions with industry-leading ad operations, ad management, and ad measurement technology, such as campaign managers, ad servers, DSPs, and SSPs.

• For assigned operational tasks and setups, responsible for communicating with internal and external stakeholders, such as agencies/advertisers, on new activations, provide troubleshooting support, lead the resolution of operational/delivery issues, and the implementation of new or revised operational processes.

• Serves as operational point of contact for account teams, product managers, and clients on the implementation, scheduling, and monitoring of measurement and audience activations.

• As a user of operational tools, be responsible for providing user experience feedback to the Product Operations Manager to support product iterations and enhancements.

• Responsible for meeting established operational productivity, efficiency and quality assurance goals and KPIs.

• Support Product Operations Manager in the establishment of KPIs to measure quality and performance, monitoring performance, diagnosing issues, and ensuring quality maintenance or improvement of deliverables.

• Partners with Practice on the iteration or creation of internal self-service tools needed to fulfill operational tasks, and to drive operational automation and efficiencies.

• Tracks, processes, analyzes, and verifies data in order to improve accuracy, productivity, and quality and follow protocol for escalating operational issues to the Product Operations Manager.

• Plans, organizes, develops and delivers operational performance reports, deliverables and projects on time, adhering to client deadlines.

• Identifies, documents and works with the Product Operations Manager to implement process improvements and efficiencies.

• May provide billing data for creation of client invoices while working with finance team to ensure timely billing of client base and to resolve client concerns/issues.

• Collaborates with Practice team to research and define operational requirements for new advertising platform integrations or to enhance or upgrade existing integrations.

• Collaborates with account management team to ensure their operational needs are met, client solutions are in good standing, and all processes and best practices are being followed.

• Collaborates with product teams, agency partners, and account teams to implement new activations in the marketplace for our clients and operates as operational expert for new client setups and activations.

• Collaborates with clients and subcontractors to ensure they carry out critical functions in support of active solutions (e.g., onboarding, identity services, etc.).

• Maintains informational content for operations on company intranet, including setup guides, training information, communication templates, etc.

• Builds and maintains strong and effective internal relationships to foster collaboration and knowledge sharing across teams and offices.

• Prepares presentations and effectively presents to internal stakeholders and external clients to provide operational reviews, process improvements, status reports, updates, and demonstrations.

• Works with manager in completing own annual goal setting and performance review in a timely manner.

• Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.

• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science. Specifically, requires the ability to use internal and external user interfaces to

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure including the ability to create technical documents

• Analytical Thinking/Reasoning: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

• Results Orientation: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

• Ethics/Integrity: Requires the ability to behave in a trustworthy & transparent manner

• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team

• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors

• Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities

• Initiative: Requires the drive to go above and beyond in order to improve or enhance job results

• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy

• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs

• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives

• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture

• Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people

• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively

• Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization

• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers

• Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions

• Math & Statistics: Knowledge of basic descriptive statistics and the ability to collect, analyze, understand, and interpret statistical analyses is strongly preferred

• MS Office: Requires advanced knowledge and experience with Excel, PowerPoint, and Word

• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule

• Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives

EDUCATION and/or EXPERIENCE

• University degree preferred; degrees in, Business, Communications, Marketing, or related field are preferred from an accredited college or university, or equivalent foreign institution.

• 2+ years of related domain and industry experience, such as digital advertising operations ("AdOps"), media or campaign implementation on the buy or sell side, tag implementation/management, programmatic media trafficking, media analytics, marketing, or advertising technology (Martech/AdTech), identity management, data implementation.

• Must have a strong attention to detail, be intellectually curious, have a passion for driving efficiency and productivity.

• Experience in scrum agile environment a plus.

• Preference candidate has experience working within known AdTech systems like audience management tools, measurement solutions, or working within industry-leading platforms, such as DV360, SA360, Campaign Manager, Google Ads, Facebook Business Manager, Amazon Ads, Yahoo Ads, Adobe Analytics, Audience Manager, Experience Cloud, and LiveRamp Connect.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.