Product Operations Associate

OUR VALUES

We consider how you do your job as important as what you do, and we live our values daily.

Integrity

Honesty and consistency are core to our values, and we believe that all individuals should be treated with respect, regardless of position. We strive to create a culture that celebrates diversity as a means of inspiring and cultivating innovation, purpose and inclusion among our most important stakeholders, our colleagues.

Teamwork

We feel safe to express our ideas and enthusiastically collaborate to achieve common goals, while reaping the rewards as a team. Exhibiting personal drive and resilience, even in challenging circumstances, is core to our culture.

Trust

We believe in the reliability, competency, and honesty of our colleagues. The confidence in our relationship with others is the groundwork for how we interact and build on those relationships.

Strive for Excellence

We care about making a difference. We contribute our time, talent and creativity to deliver innovative, high-quality and impactful work for the investors, communities and professionals that count on a fair and efficient municipal market. In service to our mission, we strive to build our knowledge, develop our skills and overcome obstacles.

The Municipal Securities Rulemaking Board seeks a Product Operations Associate. This entry-level customer service role will play a vital role in supporting our business operations within the financial industry. The Product Operations Associate will function as a part of a team in a role that combines customer service, data management, and the opportunity learn about the municipal bond market, which powers many American communities and public projects.

The Municipal Securities Rulemaking Board was created by the U.S. Congress in 1975 with the purpose of creating regulations that would help prevent fraud and abuse in the securities industry.

Daily responsibilities will include:

• Reviewing financial data for consistency

• Data entry to ensure accuracy

• Interacting with customers via phone or email,

• Providing exceptional customer service

• Conducting license verifications for data orders

• Maintaining an organized filing system

• Initiating routine outbound data quality calls to customers

• Processing data orders efficiently

• Reviewing and approving new account registrations

We are seeking candidates with the following qualifications and skills:

• Customer service skills to deliver top-notch support

• Exceptional attention to detail

• Strong written and verbal communication skills

• Ability to multitask within in a fast-paced environment

• Typing skills for efficient data entry

• Computer savvy with the ability to quickly adapt to new software

• Organizational skills to keep our operations running smoothly