Product Marketing Manager

Stitch Fix San Francisco , CA 94118

Posted 2 months ago

ABOUT THE ROLE

As the Product Marketing Manager for Styling Tools you sit squarely between the end user, our Stylists, and our Strategy, Product, Engineering and Algorithms teams, working to ensure our tools and technology empower our Stylists to create great Client experiences. You will work across the product lifecycle as the voice of the user, from identifying and summarizing user needs and helping shape the product strategy to collecting and analyzing user feedback on new features. The Product Marketing Manager also works closely with Styling Field Operations to clearly define the positioning of new tools and features and drive adoption of new technology.

YOU'RE EXCITED ABOUT THIS ROLE BECAUSE YOU WILL...

  • Be the voice of Stylists to influence the product roadmap across all Styling Tech Products (e.g., Styling platform, Stylist metrics dashboard, people operations tools)

  • Gather, summarize, and share feedback from Stylists on existing tools and processes

  • Identify gaps in features and functionality required for Stylists to create positive Client experiences

  • Leverage qualitative feedback and quantitative data to champion specific Stylist needs and pain-points to drive product improvements

  • Continuously look for improvements and process efficiencies to streamline Styling's workflow

  • Support Styling product development and design by managing user research and pilots and bringing the voice of the user to the product development process

  • Partner with Product and User Experience to conduct user research to understand Stylist use of proposed new product features and leverage learnings to inform product design

  • Manage successful execution of Stylist-facing pilots of new tools and features, including crafting communication, managing logistics and collecting user feedback

  • Own product positioning for Styling, articulating the value proposition of new Styling product features and tools to drive Stylist awareness and adoption

  • Drive clear knowledge transfer to Styling Field Operations to ensure understanding and adoption of new product updates

  • Champion and embody the Stitch Fix culture, mission and values

WE'RE EXCITED ABOUT YOU BECAUSE...

  • Have a Bachelor's degree and at least 4-6 years of work experience in a highly cross-functional role. Prior Product Marketing, Product Management, Program Management or Field Operations experience a plus

  • Are highly organized, detail and service oriented, and are able to manage multiple complex workstreams at the same time

  • Have excellent written and verbal communication skills. You are able to present complex information clearly and concisely and have a strong ability to adapt communication for your audience, from Stylists to Engineers

  • You take ownership, are an inventive problem solver, and have a high level of accountability

  • Are passionate about technology and eager to drive adoption of tech tools

  • Are continuously open to constructive, developmental feedback

  • Possess a high level of interpersonal skills in a fast-paced, deadline oriented environment, often working cross functionally.

  • Above all else you are bright, kind and motivated by challenge

YOU'LL LOVE WORKING AT STITCH FIX BECAUSE WE...

  • We are a group of people who are bright, kind and motivated by challenge. You can be your authentic self here, and are empowered to encourage others to do the same!

  • We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generation

  • We are a technologically and data-driven business

  • We are committed to our clients and connected through our vision of "Transforming the way people find what they love"

  • We love solving problems, thinking creatively and trying new things

  • We believe in autonomy & taking initiative

  • We are challenged, developed and have meaningful impact

  • We take what we do seriously. We don't take ourselves seriously

  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas

  • We offer competitive compensation packages and comprehensive health benefits

  • You will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every day

ABOUT STITCH FIX

At Stitch Fix, we're about personal styling for everybody and we believe in both a service and a workplace where you can be your best, most authentic self. We're the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we're looking for incredible people like you to help us carry on that trend.


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