Product Marketing Manager

Nice Systems San Francisco , CA 94118

Posted 3 weeks ago

Product Marketing Manager

Any NICE locations, USA


NICE is seeking a creative, energetic Product Marketing Manager to help get our fantastic customer feedback management software the attention it so richly deserves! Reporting to the Product Management Director for the business unit, this lucky soul will have the chance to guide our messaging and positioning, get creative about getting our message out, support a committed and talented sales team with great materials, and work across many functional areas and business units within NICE.

This resource will be sitting between sales, marketing, product management. He/ She will be doing the Market research, Competitive analysis for the product positioning which helps in the Sales enablement

Should be able to do collateral, presentations in the demo environment. Should be passionate about the emerging trends and be competitive and use cases to drive value to the customers

Join us if you love a fast-paced environment and like to keep a lot of plates spinning at once. We are looking for a marketing guru who knows how, or has the ability to, thrive in a complex matrixed organization. Especially coveted talents include: success telling a differentiated story in a tough market, and domain expertise in the field of customer experience.

Essential Duties and Responsibilities:

  • Participates in the partnership with Marketing team in the process of developing the definition, messaging, and positioning of solutions. Participates in go-to-market campaigns, supporting marketing activities, and representing NICE at industry events. Develop and maintain marketing collateral, including thought leadership pieces, infographics, brochures and data sheets

  • Develop and maintain sales support materials/tools, including sales decks, product descriptions and other customer-facing collateral.

  • Support and participate in sales training

  • Works with the Product team to perform market research and execute strategies to bring new products to market.

  • Assesses and identifies market opportunities to create opportunities for existing and new NICE products.

  • Completes qualitative assessment of competitors and their capabilities.

Job Requirements:

Knowledge & Proficiency in Core Product Marketing Skill Areas:

  • Experience in enterprise SaaS solutions in handling customers with ARR over $100K

  • CEM, CFM, VoC, HRM, CRM or related previous experience.

  • Critical reasoning and analytics skills

  • Marketing skills like clear copy writing and articulation of benefits

  • Customer-facing role (customers and prospects) to uncover insights

  • Creativity translating into value

  • Customer-related app expertise ideal (secondary to ent. SW expertise)

  • Competitive Analysis

  • Buyer Persona Profile Analysis, Messaging & Positioning

  • Sales Tool Development & Deal Support

  • Internal Communications & Training

  • Excellent written & verbal communication

  • Excellent presentation skills

  • Business negotiation skills


  • Product Marketing Experience

  • Experience with Product Marketing Concepts such as buyer-persona targeting, development & communication; pipeline management.

  • Experience creating marketing collateral

  • Travel: willingness to travel 25% - 30%

Areas of Collaboration:

  • Analysts relations

  • Customer success stories internal and external identify and group

  • Positioning / messaging in layers (from overall market to down-funnel competitive situations)

  • Product release training/messaging to customers adoption, communication, training

  • Ongoing adoption and expansion campaigns, communication

NICE Ltd is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive environment that enables every employee to work to the best of their ability. We support Diversity, Inclusion, and Equity and commit to hiring to increase Diversity of Thought without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law or common sense.

More About Us:

NICE Ltd is a publicly traded tech leader (NASDAQ: Nice) with accolades ranging from Most Innovative Company to #1 on Gartner's Magic Quadrant, and most importantly: a devotion to saving the world while helping our clients work smarternot harder. Our solutions use advanced analytics, Artificial Intelligence, and Robotics to do everything from preventing devastating financial crime, to powering life-saving crisis contact centers, to predicting your personality, and much more.

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Product Marketing Manager

Nice Systems