Product Manager, Technical

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as key partners to deliver against the opportunity.

Product Manager, Technical is the ultimate "generalist" using deep customer insight, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities

Vision, Strategy, and Analysis

• Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and strategy including technical vision and capabilities.

• Drives end user product research.

• Partners with business and internal/external team members to understand current customer experience, identifies areas of opportunity.

• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify relevant insights from data.

• Conducts cost-benefit/ROI/NPV analysis, to support decision making.

• Works with partners and follows enterprise process to secure and maintain product funding.

• Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

• Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.

• Conducts specific ad hoc analysis and provides insights to management on request.

• Recommends product feature set or technical improvements to improve customer experience.

Customer Evangelist

• Uses customer insights for product vision, strategy, roadmap, priorities.

• Dedicates time to customers actively meeting with them to build deeper insight and understand their needs

and priorities.

• Create, lead, develop an active VOC feed for themselves and team.

• Actively looks for opportunities to delight or meet customer's unmet needs.

• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.

• Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution & Technical Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.

• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.

• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning/Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.

• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile/Scrum/Sprint teams.

• Scopes and prioritizes activities based on business and customer impact.

• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

• Leads and maintains efficient flo of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.

• In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.

• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.

• Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.

• Runs beta and pilot programs with early-stage products and samples.

• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

• Communicates technical challenges to partners and makes educated trade-off decisions based on those challenges.

• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-tomarket, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.

• Develops positive working relationships with Customer groups or Customer Representatives.

• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

• Develops adoption tools and training material.

• Handles development of adoption tools and training materials for Technical Product Management team.

Education

• Bachelor's Degree: Computer Science, Engineering, IT Or Equivalent Experience.

Knowledge, Skills and Abilities

• 3+ Years Experience In Hands On Technical Rolw Riting Production Cocde, Solution Engineering, Or Technical Architecture In Large Scale Company/Application/Product Environment.

• 5+ Years Of Relevant Product Management Experience In An Agile Software Product Development Environment.

• Agile Methodologies: Shown Success In Delivering Software With Agile Scrum Methodologies And Other Commonly Used Tools.

• Technical Writing: Strong Requirements Elicitation, And Shown Writing Skills Including The Ability To Write Concisely And Clearly For Different Audiences.

• Collaboration: Experience With Successive Elaboration And Ability To Develop Initiatives, Features And User Stories That The Devops Teams Can Ingest.

• Project Management: Experience In Delivering Large And Complex Business/Technology Initiatives As Product Manager Or Lead Technology Role.

• Communication: Confirmed Ability To Effectively And Efficiently Communicate With Leadership, While Employing A High Degree Of Collaboration And Influence.

• Excellent Written And Verbal Communication Skills With Ability To Present Complex Technical Information In A Clear And Concise Manner To A Variety Of Audiences Including Executives And Non-Technical Leaders.

• MS SQL: Fluent With SQL, Tableau, Other Analytical Solutions Like SAS, SPSS.

• Tableau: Fluent With SQL, Tableau, Other Analytical Solutions Like SAS, SPSS.

• SAS: Fluent With SQL, Tableau, Other Analytical Solutions Like SAS, SPSS.

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO)

• Other Technical Certification Agile Certified Practitioner (PMI-ACP)

Preferred Skills

• Conduct research on AI and industry-specific trends

• Find opportunities where advanced analytics, artificial intelligence, and machine learning can solve specific needs

• Understanding of NLP and Large Language Models

• Collaborates with data scientists and engineers to understand AI capabilities

At least 18 years of age Legally authorized to work in the United States

Travel: Travel Required (Yes/No):No

DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.