Product Manager -Technical

Liveperson, Inc. Alpharetta , GA 30023

Posted 3 months ago

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.

In this role you will:

  • Work cross-functionally with engineering, science, operations, security and executive leadership to set product strategy and vision, launch features, drive adoption and develop business opportunities for LivePerson.

  • Develop detailed, crisp and thorough business requirements and user stories that can be used to create product specifications and architecture for various products and applications.

  • Own the end-to-end product lifecycle starting from ideation all the way through launch and optimization.

  • Incorporate feedback from end-users, business stakeholders and external partners to continuously improve the product, drive adoption and customer satisfaction

  • Manage prioritizations and trade-offs among consumer experience, performance and operational support.

  • Create buy in for the product vision both internally at LivePerson and externally across partners.

  • Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

You should be an expert in:

  • Experience communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy

  • Launching web-based applications and/or web services-based applications, especially at massive scale.

  • Experience taking a leading role in building complex software systems that have been successfully delivered to customers.

  • Knowledge of professional software engineering practices & best practices for the full software development life cycle.

  • Hands-on expertise product managing many disparate technologies, ranging from front-end user interfaces through to back-end systems and all points in between.

  • Experience working backwards from the customer and delivering innovative, simple solutions.

Basic Qualifications

  • Bachelor's degree with a technical discipline

  • 5+ years of software platform or SaaS product management experience

  • 2+ years experience launching software products/services to large consumer populations

  • Experience leading cross-functional teams to deliver products and projects on tight deadlines

  • Experience defining short and long term product strategies, and executing on associated roadmaps

  • Experience coordinating requirements across diverse customer groups

  • Experience working on at least one of: consumer facing web application, high availability microservice architecture application, data translation between various REST APIs

Bonus Qualifications

  • Experience working with chatbots, state machines or services incorporating NLU/NLP
  • Experience working with conversational (messaging) interfaces

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.


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Product Manager -Technical

Liveperson, Inc.