Product Manager

About the Role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely.

We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast.

In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

The Role

Manage the security footprint products, specifically the Hardware Security Module ("HSM") products and personal tokens. Collaborate with internal teams to understand the current needs and market trends within the financial community to provide customers with the latest computer systems and data retention options.

Define product and market requirements to develop new system solutions used for various system features, including but not limited to: retrieving and updating payment status in real-time; tracking payment status in real-time; consuming up-to-date information needed for compliance regulatory requirements; integrating data into back-office applications in real-time; converting existing service into self-managed service; and verifying existing customer accounts and their capability of receiving incoming funds. Develop improved/new product concepts and/or system and business solutions on based on customers' needs using identity API. Analyze trends in the industry and share knowledge and information with other divisions/departments to develop and recommend system solutions, platforms, technologies, etc. for our customers.

Define product/market requirements such as identity API, single identity, and cloud HSMs (Hardware Security Modules, used in creation of PKI credentials needed to sign/encrypt/decrypt and verify traffic sent over the Swift network). Suggest product improvements or renewals to permit an efficient transmittal, storage, and interpretation of financial, transactional, and confidential data within our system solutions for our customers. Assess foreseeable risks, choose and pursue best path to deliver results following in-depth analyses of relevant issues and conflicting factors. Produce detailed product definitions and associated business cases to internal teams and customers to ensure system solutions accommodate their business needs.

Set clear standards for quality, standards and policies to ensure operational success in terms of security, availability and reliability for our customers.

Develop user documentation and train sales force and customers including, but not limited to, Identity and Access Management solutions and its related products/services. The documentation must provide business information such as product value proposition, and technical details such as API specifications and step by step instructions for operational functions.

Handle contract negotiations with vendors while working with internal procurement and vendor management teams to on-board new technologies necessary to deliver customer services and an improved customer experience. Regularly meet with customers to bring them product demonstrations and prototypes to collect feedback in the development cycle, and incorporate their suggestions or feedback into the next iterations for an overall improved product. Host workshops where customers can have hands-on experience with products (i.e. HSM Boxes, SwiftNet Link, Gateway) to gain insights from customer on areas of improvement, while simultaneously providing customers with product knowledge which helps with their operational readiness, all while aiming for an improved customer experience and to encourage customer's to lean towards "self-service" (autonomy).

Position requires

Bachelor's degree in Computer Information Systems, Computer Science, or a closely related IT field, or foreign equivalent with 3 years of experience (i) providing technical support to the banking and FinTech industry using the Swift ecosystem; Linux RedHat; Windows; and AIX; and (ii) maintaining application security in complex mission critical environments including Hardware Security Module (HSM), and PKI technologies.

Position in Culpeper, VA. May work from various unanticipated locations. May work remotely from anywhere in the US.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.