We are looking for a talented Product Manager to join the newly formed Store Labor Management Team. You will be accountable to drive economic value through accurate, efficient, and cost-effective methods of optimizing our store labor models, spend, and reporting.
Your focus will be on the strategy and enablement of both our existing labor management system and the modeling of common tasks, scheduling flows, labor optimization, and gathering feedback on features and functionality that would enable stores to optimize labor spending.
The IT Product Manager is responsible for leading and managing a specific Product for Dick's Sporting Goods. This role focuses on delivering customer value, driving sales, and business outcomes through continuous improvement and delivery of quality products. Managing your Product requires you to work cross-functionally, communicate up and down the organization, and work closely with your developers, designers, and partners.
As the IT Product Manager, you are responsible for defining and establishing a comprehensive product vision, strategy, roadmap for your portfolio of high value/complex products within a modern development environment. You are the "voice of the product" empathizing with customers, stakeholders, and reviewing data to ensure customer and stakeholder needs are incorporated into and prioritized within the roadmap, directed by data and results. Requires a driven, strategic and tactical mindset; highly motivated and accountable to deliver outstanding product experiences that achieve enterprise KPIs, including revenue, conversion and customer satisfaction.
Interacts with all functional areas of the company including UX/UI Design, Engineering, Executive Management, and Business stakeholders (Site Merchandising, Content, Marketing, Store Operations, Fulfillment, Customer Service) This is a unique role that brings cohesion and coordination to enterprise initiatives by blending strategy and tactics to achieve business results. You must work strategically, driving ideas for growth and new opportunities, while tactically solving customer and business problems that exist in existing products.
Strategy & Planning
Customer Value & Business Outcomes Ensures a business outcome is achieved and customers receive a product that provides value, whether it's an MVP or mature product with a new feature. Goes above and beyond defining and delivering. Requires a solid understanding of the inter-relations of our business financial, marketing, sales, legal, partnerships, customer service, stores, technical capabilities, user experience.
Know Your Business Accountable for results. Whether that is maximizing metrics, managing expectations, addressing customer feedback, or prioritizing the backlog. Knowing your numbers, competitors, who is doing what, the next big thing, suggesting innovative ideas to POC and constantly striving to increase revenue and conversion are primary responsibilities for your role. You will provide regular reporting to executive management along with strategies to constantly improve the numbers, hit revenue goals, and maximize return on investment.
Product Decisions you will be called upon to make tough decisions, whether it is a go/no-go decision, balancing risks versus reward, pros/cons, dependencies, cost/benefit analysis, or ROI of resource investment. You must stand behind your decision with facts and data. Must be able to recognize when to change course and reverse a decision, subscribing to the philosophy of learning fast, and moving on.
Delivery & Execution
Features - creates accurate user stories and prioritizes the backlog; working with the team to groom, refine, and ultimately deliver the feature.
Ceremonies Participates in standups, planning sessions, demos, and retrospectives. Fosters team collaboration, co-creation, and open communication.
Testing and Research Formulates hypothesis to A/B test, prototype, or research, continually refining the product until desired outcome is achieved. Ensures successful tests are translated into new site features.
Alignment You must evangelize your roadmap and gain alignment with all team members stakeholders, and partners; distilling complex technical concepts into plain language for stakeholders, and advocate for the customer. Ensuring alignment across your group and the Product organization.
People Manager Responsibilities:
Select, on-board, empower, and develop a highly effective team of individuals.
Define a clear vision and strategy in order to communicate expectations.
Demonstrate a flexible leadership style to foster team member engagement including recognition.
Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
Incorporate your customer's perspective when defining success.
3 - 5 years of ecommerce or relevant experience, prefer product management or digital strategy with retail, mobile or enterprise commerce platforms.
Proven track record of delivering world-class product and experiences.
Capable of quickly establishing and fostering partnerships with executives and other stakeholders in a highly cross-functional, matrixed organization.
Experience with Agile methodologies (epics, features, stories,), modern software development practices (test driven development, paired programming, continuous deployment), and tools (Jira, Pivotal).
Demonstrated ability to manage multiple products, and shifting priorities through effective planning, prioritization, delegation and coordination across teams and vendors.
Dick's Sporting Goods