Product Manager, Service Experience Products

Wayfair LLC Boston , MA 02298

Posted 4 months ago

We're entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair's transformation of retail for home. We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair's pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and Agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.

What You'll Do

  • You will work closely with key stakeholders and other internal teams to identify key business needs - how the internally-facing order management tools and function should change to accommodate the evolving needs of the business

  • Develop a deep understanding of current user workflows

  • Proactively assess performance of the toolset towards operational goals

  • Drive the roadmap of improvements to user experience, agent efficiency and usability of existing tools

  • Benchmark current state KPIs to identify enhancement opportunities and utilize data to understand the scope, impact, and priority of projects

  • Drive the execution on those improvement efforts through close-knit partnerships with our end-users, stakeholders, and partners

  • Monitor performance of the team's initiatives and measure the impact of product enhancements

  • You will work cross functionally to prioritize competing interests and focus project plans and the team on the highest impact activities

What You'll Need

  • Preferred bachelor's degree in Engineering, Computer Science, Business or a Supply Chain/Operations discipline

  • 4+ years of Product Management experience, preferably in an Agile environment

  • A demonstrated record of strong product management and driving results, ideally with internal end-user tools & systems

  • Strong UX/UI background - Ability to define and set a product vision/direction in terms of the user experience and overall usability

  • Strong quantitative reasoning and ability to proactively deep dive and dig into data and KPIs to assess internal user behavior and to identify key improvements to the tool sets

  • Demonstrated ability to work independently and motivate and lead teams to move beyond existing practices

  • Exceptional written, visual, and verbal communication skills

  • Creative thinking with customer focused mindset

  • Entrepreneurial mindset, with a bias for customer focused innovation

  • Preferred experience working with complex data sets and structures: you can drive clarity from ambiguity while working comfortably in that space

About Us

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Product Manager Cloud Security Products

Tufin Software Technologies Ltd.

Posted 1 week ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 Description Now is the perfect time to join Tufin as we have just gone public (NYSE:TUFN) earlier this year. Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, across on-premise, hybrid-cloud, and cloud-native environments. Enterprises select the company's award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. Our Team Tufin's Cloud Business Unit is responsible for all aspects of the Tufin Cloud Security business and portfolio of products and services. The business unit's mission is to expand Tufin's business in the fast moving and highly competitive cloud security market. As key member of the team, the Director of Product Management will be responsible for product strategy and execution of the Cloud Security product portfolio. The Opportunity We are currently looking for a Director Product Manager to join our Boston office and lead our Cloud Security products offering. As our Cloud Security Product Manager, you will be responsible for: * Cloud Security strategy based on market trends, competitive analysis, customer needs, and Tufin company strategy and business goals * Represent the Cloud Security products with customers, industry analysts, and as a thought leader in the market * Ownership product requirements and priorities driving the product life cycle * Collect, prioritize and internally communicate product requirements and features for current/future products * Collaborating with sales, professional services, business development, executive management, and operations on a daily basis * Work with marketing to develop key messaging, collateral, and demand generation programs About You The candidate will have strong SaaS and cloud background, strong technical skills, strong security background, leadership skills and passion to make an industry-wide impact. Specific requirements are: * 5+ years of experience in product management * Proven experience in Cloud technologies: public cloud services and platform infrastructure, development tools and architectural approaches (microservices, Kubernetes, DevOps & CI/CD) * Proven track record of delivering software products/services to market * Excellent communication, writing, and presentation skills in English * Effective evangelist of product/technology to both internal and external audiences * Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system * Proven experience working with large enterprise customers * Willingness to travel (25%) * B. Sc. in computer science or related discipline; 3-5 years hands-on experience in software development – an advantage * MBA – an advantage * Experience in cloud and network security – an advantage Requirements Tufin Software Technologies Ltd. Boston MA

Product Manager, Service Experience Products

Wayfair LLC