Product Manager - Salesforce

Turner Broadcasting System, Inc. New York , NY 10007

Posted 2 months ago

Req ID: 168667

Turner is a division of WarnerMedia along with our sister companies, HBO and Warner Bros., delivering brands like CNN, HLN, TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and so much more! http://www.turner.com/

The Job

As a Product Manager for Salesforce, you will be in a highly visible and key role that is responsible for WarnerMedia's CRM initiative and associated business processes. You will be required to work across the organization with various teams at various levels. You should be comfortable working with development teams, customers, vendors, senior management, and other stakeholders.

The Day-to-Day

  • Work with Director to build and execute the product roadmap for Turner's CRM applications, including process workflows, automation, and integration

  • Engage with key business stakeholders and technology partners (internal and external)

  • Scope key features and integrations. Identify and translate user/system requirements into functional, technical, and architectural design documentation

  • Collaborate with product managers from other teams to develop and execute CRM solution strategy

  • Perform hands-on tasks by leveraging Salesforce out-of-the-box capabilities, 3rd party apps and custom development Work with development teams to implement new products and features. Manage the prioritized feature requests submitted to software partners

  • Support development efforts and verify the final implementation of CRM applications

  • Help develop and roll out product feature documentation and training materials. Assist in go-to-market efforts to drive successful adoption and usage

  • Define the right product metrics to measure the health and effectiveness of our products

  • Drive technical and operational excellence in all project aspects, such as requirements gathering, gap analysis, solution design, implementation, and release management

The Essentials

  • 5+ years' experience in Salesforce configuration, implementations, and integrations

  • Exceptional knowledge of various Salesforce modules and CRM business processes

  • 3+ year's experience in product management and various SDLC methodologies

  • Ability to define and document business processes and workflows

  • Strong skills in solution design and strategic problem solving

  • Ability to prioritize and sequence product enhancements into a cohesive roadmap

  • Excellent skills in project management, change management, and promoting user adoption

  • Ability to partner with various teams both technical and non-technical

  • Strong passion to build great products and great user experiences

  • Excellent oral, written, and presentation skills

  • Preference for prior technology or media company experience, especially in Ad Sales or a related industry

  • Bachelor's degree or higher in Computer Science or related field

  • Salesforce Architect certification a plus

The Perks

  • Paid time off every year to volunteer

  • Access to well-being tools, resources, and freebies

  • 2018 Best Company for Working Mothers

  • 2018 Best Company for Dads

  • An in-house learning and development team to help shape and grow your career

  • Part of the WarnerMedia family of powerhouse brands

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protec


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Product Manager - Salesforce

Turner Broadcasting System, Inc.