Product Manager, Product Operations

Hewlett Packard Enterprise San Jose , CA 95111

Posted 3 weeks ago

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1097466 Date Posted: 9/21/2021 Primary Location: San Jose, California Other Locations: Los Angeles, California, United States of America; Boston, Massachusetts, United States of America; New York, New York, United States of America; Durham, North Carolina, United States of America; Sanford, North Carolina, United States of America; Houston, Texas, United States of America; Seattle, Washington, United States of America Job Category: Engineering Schedule: Full time Shift: No shift premium (United States of America)

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Silver Peak is giving Enterprises the (WAN) Edge! With an end-to-end approach to SD-WAN platform, we are delivering the highest multiplier on your investments in cloud applications and services, transforming your WAN to deliver better economics, control, reliability and performance.

Silver Peak is looking for a Product Operations Manager to work within our Product Management team. The Product Operations Manager is a high-impact position for Silver Peak. The ability to measure and understand customer usage of product and its impact on business processes using data is a critical part of the product team's responsibilities. This role is at the center of our product decision-making, driving metric data interpretation, analyzing product usage and business process efficiency, and ensuring that we continuously measure our effectiveness as a team.

Product Managers (PMs) are the CEOs of their products and are responsible for defining, prioritizing, planning and driving the execution of the vision. In the SD-WAN and software subscription (NaaS) market, Product Managers need to be able to measure and understand customer behavior to optimize decisions and value consistently. With the recent acquisition of Silver Peak by HPE Aruba, the Product Operations Manager is a key contributor in driving the integration of the respective business process systems.

Sounds like you? Then we have the right opportunity for you!

How You'll Make Your Mark:

  • Act as the voice of the customer, using real data to share their experiences.

  • Cadenced reporting to the executive team on software release quality, inbound TAC cases, release adoption by customers, customer-found defects trending, field escalations and CAP reviews.

  • Implement an objective framework of metrics and processes to be a data-driven product team, developing the capability to gather and determine how to automate the sourcing of information that is not readily available today.

  • Analyze critical KPIs and data around product usage, retention rates, feature activation and attach rates of new products and licenses, etc.

  • Gain strong knowledge of both the product and technology to do lead analyses and help PMs make informed decisions

  • Track our critical initiatives around software releases and features through the product lifecycle, being able to differentiate initiatives and integrations of business processes that are in-progress versus those up for execution

  • Reinforce the PM team in assisting around new product introductions, pricelist management, product configurations for large opportunities

About You:

  • BA or MBA in Business Management or a related field

  • 2-5 years of work experience as a Product Manager or a Product Operations Manager bringing hardware or software products to market

  • Comfort and experience or a desire to develop and analyze metric data

  • Ability to manage project deliverables, coordinate cross-functional projects, and work in a multi-task environment across organizational boundaries, while also driving resolution on daily issues

  • Ability to interact with stakeholders at a number of organizational levels

  • Ability to develop and articulate business rationale in support of product initiatives

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the worlds most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at

Then let's stay connected!

Find out more about us and follow us on:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#ArubaNetworks #SilverPeak #SilverPeakUS #ArubaUS #Diversity


This role has been designated as 'Edge', which means you will primarily work outside of an HPE office

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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Product Manager, Product Operations

Hewlett Packard Enterprise