Product Manager II

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper.

If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Job Profile Summary

Drives the product vision for products within the Restaurant Point of Sale. Helps shape the product roadmap based on client and user feedback, usage metrics, and competitive research.

Works closely with internal departments (Product Development, Services, and Sales) and external stakeholders (customers and partners) to strategically improve the product portfolio. Manages the Product Life Cycle process for portfolio product offerings. Actively supports sales with expertise, consulting, tools, and collateral. Acts as the products' champion within the company for portfolio product offerings.

What Part Will You Play?

● Manages the process from product development to product launch, ensuring execution aligns with the project plan for complex product initiatives.

● Owns, manages, and communicates a product roadmap, collaborating with industry analysts to form competitive analysis and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing delivery costs, and market positioning.

● Develops the "go to market packaging". Collaborates with product marketing to develop strategies based on established product objectives, costs, and value propositions. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.

Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models with benefits and presents final pricing recommendations to executive management for adoption.

● Develops comprehensive business cases requiring analytical skills to assimilate complex data and concepts for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

● Collaborates with company business leaders, sales, IT, legal, strategic marketing, and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Uses independent judgment to determine methods and procedures for managing product strategy.

● Follows a structured, repeatable process for conducting market research, including industry publications, analyst research, experiential research, client surveys, etc. Develops and maintains a strategic planning approach for summarizing and communicating aggregate research results.

● Facilitates product concept and requirements workshops with clients and internal development teams to pursue product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties. Answers questions during the workshop, adds points of clarification, and completes any necessary follow-up action items.

● Collaborate with product delivery and technology architecture to validate detailed designs for assigned products. This ensures that product objectives and critical requirements are met and aligned with the market needs and business unit strategy. Provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development, which consists of complex scopes.

● You will embody our culture and values

What Are We Looking For in This Role?

Minimum Qualifications

● Bachelor's Degree OR combination of relevant training and/ or experience in lieu of degree

● 6+ years of experience in product/service/project/program management or agile software product development

● Willingness to travel within the US & Canada

Preferred Qualifications

● Retail and or Hospitality experience

● Experience in consumer loyalty or consumer engagement products

● Experience managing in-product activations, like Opt-in/Opt-out programs

What Are Our Desired Skills and Capabilities?

Skills / Knowledge.

● Having broad expertise or unique knowledge, using skills to contribute to developing company objectives and principles and achieving goals in creative and effective ways. Having ownership of a function, account, or matrix management responsibilities, using knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry, such as technical committee review, may exist at this level.

● Job Complexity-Works on significant and unique issues where analyzing situations or data requires evaluating intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.

● Supervision - Acts independently to determine methods and procedures on new or unique assignments.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.