Product Manager

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment

• A mission-oriented mindset

• Work-from-home flexibility

• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Product Manager is part of a team responsible for a specific product family and reports to the product management leader for that product family. The Product Manager supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with customers as necessary, developing and growing relationships with business partners, researching and identifying options to improve the product(s), and negotiating new business partner agreements. This role works closely with product management leadership, members of the executive team, and others across multiple internal departments to define and implement the product family's vision and roadmap, assuring attainment of revenue and customer satisfaction goals, and aligning all activities with HealthStream's organizational strategy and goals.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

Product Management

• Create and manage strategy for one or more assigned products within the context of the total product family and aligned with organizational priorities and focus.

• Grow sales and revenues for assigned HealthStream-owned and partner products.

• Conduct market research and fully understand the competitive environment for related products.

• Track and understand market share and financial performance and report internally on this analysis.

• Produce well-researched and well-founded product pricing and appropriate incentive/discounts to promote product sales.

• Informally manage, support, and direct an organization-wide and cross-functional team of employees who work within a matrix environment for assigned products.

• Assure accurate and complete understanding of products through routine internal training, development of customer training, and other forms of internal and external communication

• Identify, resolve, and monitor customer, partner, and product issues with the assistance of client services support.

Sales and Marketing Support

• Assist in the development and support the execution of sales plans.

• Support new product releases with development of sales tools and collaterals.

• Assist in the development of marketing strategy and prioritize the production of marketing materials and sales-supporting activities.

• Identify marketing opportunities such as professional conferences and other events that provide access to potential customers.

Business Partner Management

• Research and evaluate potential new partnerships and other external opportunities, including managing the RFP/RFI process.

• Make recommendations for future new partnerships and manage product enhancements with existing partners.

• Conduct negotiations with partners to finalize business relationships and contracting, with the support of Product Management leadership and internal legal counsel.

• Manage the ongoing relationships with existing partners, including gaining a deep understanding of their business and enhancing the business and technical relationships with existing partners.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor's degree in marketing, business, clinical, or similar (advanced degree preferred)

• At least 1 year in product management combined with experience as a clinician, OR a minimum of 5 years of product management experience serving clinical customers.

• Clinical or healthcare-related experience strongly preferred

• Software development lifecycle or technology management experience is a plus

Skills and Abilities Required

• 3-15% travel required to support partner and customer relationships, attend workshops, conferences, or trade shows

• Excellent written, verbal, and presentation skills

• Successfully uses technical applications for business purposes (Salesforce, PowerPoint, Excel)

• Plans and executes own activities with generally defined goals and minimal supervision

• Manages activities for multiple concurrent and complex projects with the appropriate prioritization and focus

• Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals

• Appropriately influences cross-functional team members without formal authority or management control

• Establishes high level of trust and credibility internally, with business partners, and with customers

• Sitting at desk

• Moving around office

• Using telephone and computer

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!