Product Manager

Happy Returns Santa Monica , CA 90401

Posted 4 weeks ago

Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 700+ Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS of 94) with maximum value for retailers and lower impact on the environment.

Happy Returns is based in Santa Monica, California and our investors include USVP, Upfront Ventures, and Lowercase Capital. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful

Position Summary

As a product manager, you will inspire, collaborate with, and energize team members to deliver a world class suite of products and services that enable Happy Returns to continue to rapidly scale our business in the huge ($290B) market for online returns.

The product manager will:

  • Report directly to the COO/co-founder
  • Play a key role in defining and managing new and existing features of Happy Returns' technology, including: meeting with internal and external stakeholders, gathering requirements, working with designers to build wireframes, fully documenting requirements, vetting requirements and designs with engineers, and participating in managing the successful deployment of new features
  • Possible products you may work on include Happy Returns' end-user-facing mobile and web apps, middleware, back-end, partner integrations, reporting, accounting, and other systems
  • Ensure the world class speed, reliability, scalability, and security of Happy Returns technology
  • Work with retailer partners to understand their needs and capabilities and complete any necessary work to get them up and running with Happy Returns
  • Perform any other work necessary to deliver a world class technology service to enable Happy Returns to rapidly and successfully scale our business


We are looking for someone with:

  • A demonstrated track record of designing and shipping software products or features that are highly usable and reliable at scale: 2-5 years of successful experience required
  • Excellent product sense; working independently as well as with UX designers and engineers, must have the ability to conceive of and refine UX designs/flows that are simple and effective
  • Strong quantitative and analytical abilities
  • A high aptitude for learning new systems and industries quickly and managing products across the full technology stack
  • Strong technical knowledge of software design and development; CS degree preferred, some level of coding beyond HTML/CSS required
  • Exceptional written and verbal communication skills
  • The ability to manage and prioritize development tasks to maximize the effectiveness of the team and maintain engineers energy and enthusiasm over time
  • Interest in e-commerce, logistics, and/or the L.A. startup community



Compensation for this position includes competitive pay and comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.


We believe we work more productively and enjoy our jobs more when our team includes members with a diversity of backgrounds and life experiences. We seek to recruit candidates with diverse experience and take all reasonable steps to ensure our work environment is welcoming and respectful for everyone on our team.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Product Manager Devices

Amazon.Com, Inc.

Posted 4 days ago

VIEW JOBS 11/14/2019 12:00:00 AM 2020-02-12T00:00 As a Senior Product Manager working on Ring products, you will be directly responsible for defining and building the next generation of connectivity offerings. You will span the entire product lifecycle by creating the roadmap and use case stories to create and launch innovative hardware/software products to improve connectivity for all Ring devices. You should be comfortable collaborating in a fast-paced environment while demonstrating leadership, technical competence, and meticulousness. You will help build the product strategy and vision for a team focused on connectivity products, and you will develop and look after product roadmaps and features based on that strategy and vision. You will be part of the Ring Devices Organization (the Org responsible for Ring Video Doorbells, Ring Security Cameras and many other products), and you will work cross-functionally with other product managers, engineering, design, operations, finance and executive teams to bring features and products to market and develop and grow business opportunities for Ring. A successful candidate will be highly analytical, be able to work extremely effectively in a matrix organization, show perseverance and steadfastness, love thinking about new products and technologies, and be adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love. Responsibilities: * Lead the definition, design and construction of products that delight consumers and compel them to engage despite an abundance of alternatives and distractions * Lead the development of the product strategy and vision supported by internal and external analysis * Create buy-in for the product vision both internally and with key external partners * Work closely and collaboratively with design and product teams from partner organizations * Work with a team to create wireless products with best in class Wi-Fi and BLE solutions * Drive dialog with engineering teams and program management from multiple products to deliver integrated services * Define creative, high quality, simple product roadmaps based on product strategy and vision * Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application * Manage prioritization and trade-offs among customer experience, performance, and operational support load * Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals Amazon.Com, Inc. Santa Monica CA

Product Manager

Happy Returns