Product Manager, Digital Apps & Services

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

AppleCare Digital has an opening for a Product Manager to help manage two of Apple's most impactful digital properties - the Apple Support App on iOS and the 'Get Support' web app (getsupport.apple.com (http://getsupport.apple.com/)). This is an opportunity to build and implement a vision for self-service support experiences that will impact millions of customers every day. In this role you will be responsible for partnering with UX/UI designers and software development teams to design, develop, test, launch, and sustain software applications providing support directly to Apple's global customer base. The position requires creativity, an open mind, and the ability to work cross-culturally and with a diverse set of stakeholders. If you're passionate about technology and user experience design with a proven track record of delivering successful digital products, we want to hear from you! Join our team and take on this exciting chance to create a real impact on millions of customers every day.

Key Qualifications

• Strong leadership skills with the ability to empower and manage a team

• Foundational knowledge of web and/or app development fundamentals and backend system architecture and databases

• Strong analytical skills with the ability to interpret data and make data-driven decisions

• Up-to-date on latest user interface design principles and standard processes

• Proven ability to work in global cross-functional teams and collaborate effectively with others

• Experience leading Agile/Scrum software development projects as a Product Owner

• Ability to thrive in a fast-paced, dynamic environment

• Outstanding written and verbal communication skills with ability to present to both technical and non-technical audiences

Description

In the role, you will:

Develop strategy by defining overall direction, goals and priorities for our support apps based on industry analysis, customer feedback and business goals

Understand new technologies and trends that may impact the product roadmap

Work closely with designers to create user experiences that are intuitive, easy to use, visually appealing and also achieve business goals

Define and communicate product requirements, including writing user stories, acceptance criteria, and documentation that outline what the feature should do, how it should work, and how to measure success

Lead software development efforts by conveying a vision to the team, prioritizing app features, participating in technical discussions and evaluating trade-offs based on technical constraints

Plan and implement data-gathering strategies to monitor and measure how support apps are meeting customer and business needs

Analyze user feedback to gain insight into the needs and expectations of customers, identify pain points and areas of improvement, and use that feedback to make data-driven decisions that result in a better customer experience

Come up with new ideas and solutions that are both technically feasible and financially viable within realistic timeframes

Consider the needs of Apple's global customer base, including cultural and regional differences, to ensure scalability, performance, and market reach of our support offerings

Education & Experience

Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience

MBA or other advanced degree preferred

3-5+ years of experience in product management or related field

Experience working in a technical environment, such as software development or IT

PAST EXPERIENCE IN CUSTOMER SERVICE/SUPPORT IS DESIRED

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $160,700.00 and $241,500.00, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.