Product Manager, Customer Support Experience

The MOS on Fusion Service stands as the most substantial evolution in working methodologies and technological advancements within Oracle Support. As the principal leader in this initiative, the role encompasses spearheading the planning and execution of change management initiatives aimed at our customer base.

Ideal candidates must demonstrate a proven history of effectively engaging with executive stakeholders and possess expertise in crafting and executing change readiness strategies tailored for complex programs. Additionally, they should showcase a profound understanding of process management principles and possess the ability to collaborate seamlessly across diverse teams to develop holistic solutions. Furthermore, they will be tasked with crafting and implementing internal and external campaigns, assuming responsibility for messaging coherence during the transition phase and subsequent communications as we introduce further functionalities to our product.

Ensuring alignment between messaging and training team materials will also be a crucial aspect of this role.As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture.

Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA.

Communicate with QA and porting engineering to discuss major changes to functionality. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 10 years of software engineering or related experience.

Career Level - IC4