For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
The Product Owner, Manager will be responsible for supporting product strategy to improve the customer experience and drive revenue for the Neiman Marcus Group websites, specifically for Content Management and A/B Testing product tools. The position will collaborate with business partners, subject matter experts, developers and vendor partners to establish business and technical requirements and track them through the process to a successful and on-time delivery of functionality/optimizations.
Partners with leadership on program level strategy development and execution.
Helps drive the product discovery process and effectively communicates business requirements.
Contributes to successful continuous delivery of product roadmaps, within budget and schedule, by identifying risks and developing/ recommending mitigation strategies.
Reviews tactical implications to products or business areas for new strategic directions ensuring long-term goals and an enterprise view are represented in requirements.
Creates and analyzes regular and ad hoc reporting to monitor business KPI's and to measure the effectiveness of product enhancements. Troubleshoots and researches issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address.
Builds strong working relationship with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives.
Supports and provides direction to the business analysts in determining the impact of new functionality to existing business processes and system functionality. Ensures the team documents requirements of sufficient quality in order to provide a solid foundation for realizing the benefits of the project.
Maintains market awareness of industry trends and competitive landscape to help identify necessary updates and new opportunities.
Manages a business analyst providing direction, guidance, feedback, coaching to further develop team capabilities.
Manages vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy.
Strong strategic, creative thinking and decision making skills
Exhibits both technical and business understanding.
Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time
Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building and consensus building are essential
Self-motivated and results oriented individual able to work independently and also work collaboratively with a team
Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
EDUCATION AND WORK HISTORY REQUIREMENTS:
4-5 years of eCommerce experience in a supervisory role
Experience in scrum/agile development methodology
Experience with Content Management Systems preferred.
Experience with Content Personalization preferred.
Familiarity with content management and a/b testing tools (preferably Adobe Experience Manager, Adobe Test & Target or Optimizely)
Familiarity with web analytics tools (preferably Adobe Analytics) and experience using data to make decisions
Requires a Bachelor's degree in Business, IT or other related fields