Product Manager, Consultant

Your Role

The Digital Enterprise Growth team is continuing to reimagine our digital broker products to make it easy for brokers to do business with Blue Shield of California. The Product Manager, Consultant will report to the Director, Digital Growth & B2B Experience. In this role, you will leverage expertise in Product Management and industry knowledge to articulate a compelling vision for the future of our online tools for our Brokers, Employers, and Shopping Consumers.

Your Work

In this role, you will:

• Partner with business stakeholders to meet shared business objectives, collaborating daily with UX, Development, and QA resources on the Agile Team

• Collaborate with colleagues on Product Management and Agile Best Practices

• Lead the ideation process to identify new and innovative ways to make complex health care products easy to understand and purchase online

• Deliver high-quality experiences to end-users at a product level

• Align user needs with company objectives to achieve product outcomes

• Utilize and synthesize qualitative and quantitative data to continuously drive product improvements

• Collaborate and build strong relationships across departmental teams, with the development team, and internal and external stakeholders for the success of your product

• Drive User Experience (UX) research and design to craft high quality, engaging user experiences

• Develop product roadmap by achieving alignment with key stakeholders and execute to achieve aligned outcomes

• Determine and analyze KPIs at a product level to establish digital experience success, failures, and next steps through iteration

• Articulate business goals, strategies, and logic across internal and external teams

• Structure strategic conversations and contribute to product strategy development

• Create and deliver clear and compelling presentations to the appropriate audience

• Independently convey product thought leadership clearly through written and verbal communication

• Provide appropriate context to inform and influence executive stakeholders. Write detailed user stories and acceptance criteria covering multiple user-types

• Participate and engage in agile ceremonies; facilitate those required for product artifacts as they support product outcomes

• Participate and actively engage in resolving agile team blockers and conflicts in a timely manner

• Utilize product management tools to create, manage, and prioritize agile team backlog

• Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases

• Utilize various discovery methods to create product context for data driven product opportunities

• Telecommuting within normal commuting distance of the office is permitted but must come to the office when needed