Product Manager

Capital One Vienna , VA 22181

Posted 3 months ago

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager

Capital One is looking for product managers to help build great digital experiences for millions of customers using technologies like machine learning and artificial intelligence. Using these technologies, you will be involved in building product strategy to proactively anticipate customer needs and build experiences to deliver it directly to the customer.

These experiences will be available across multiple digital channels (e.g., app, chatbot, Alexa skill, website etc.) They will assist customers to stay ahead of their financial needs while providing them additional time to enjoy other aspects of their life.

If you have a passion for solving problems, delivering products/features that impacts millions of customers, innovating using new technologies, and building awesome customer experiences then we want to talk with you. To fit in, you should be jazzed about working across multiple teams (design, technology and marketing) to deliver amazingly simple experiences that make life easier for our customers.

Preferences:

  • Lead product initiatives and customer experience from ideation to roll out

  • Demonstrate a 'Test & Learn' mindset with focus on building MVP experience to learn about hypothesis.

  • Understand both the fundamental and AI/ML technologies to build experiences.

  • Implement technical solutions to achieve business objectives

  • Exhibit data-driven decision making

  • Excellent understanding of product management, project management, and related methodologies.

  • Strong interpersonal and teamwork skills

  • Understand design and know the difference between UX and UI

Your daily schedule will include:

  • Strategic thinking to develop product vision

  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and user interface designs.

  • Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate

  • Work with a cross-functional team to translate customer needs and technology directions into new or enhanced features and services

  • Gather customer feedback to validate that the product works against stated metrics

  • Contribute to continuous improvement of product ownership and other agile processes

  • Operate in a rapidly changing environment with a sense of urgency

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 3 years of experience in digital product management

Preferred Qualifications

  • BS in Computer Science and/or MBA

  • At least 7 years of experience in technology.

  • Experience in machine learning technology such as, NLP, text analytics, chatbots, search or other ML technologies

  • Excellent leadership skills and a solid track record in driving engagement while leading change

  • Experience with building experiences for Chatbot, Alexa, or Cortana skills is highly desirable

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Product Manager

Capital One