Citi Technology Infrastructure (CTI) provides the products and services that enable Citi's workforce, along with the majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies.
As a capability, Product Managers are responsible for the end-to-end product delivery agenda, driving the provision of best in class offerings for Citi that are aligned to our strategy and delivered with the right technology, service model and economics.
This role is responsible for the Physical and Cloud Desktop portfolio covering Citi's Windows Office Browser standard desktop and laptop Apple Mac and Cloud Desktop environments. These are used by every 290000 tech users at Citi and crucial for enabling productivity and business applications.
This role will also be responsible for managing two product managers based in Texas and three request management analysts based in Belfast and Manila.
Drive the product inception process for new products and upgrades by preparing the business case and feasibility study, defining the service offering and catalog, enabling technical certification and product implementation by key partners, collaborating with the Product Marketing team to develop the communication strategy and roll-out approach, detailing the product offering, and preparing the product rate card
Benchmark new product opportunities across metrics such as cost, quality, capability etc. and enable product adoption mechanisms by checking for market-competitiveness, standardization potential, supportability and scalability and turn-around times
Develop Product Roadmaps that are endorsed by key partners
Create enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards; strive for continuous improvement in product service level targets and offerings
Drive increase in product adoption by reviewing adoption rates and taking remedial action in cases of low or below target adoption agreed by key partners and then actively track and monitor performance against these targets
Track the delivery of strategic product programs and decommissioning of non-strategic products and conduct annual product assessments with all parties/teams involved in the product lifecycle
Stakeholder Management and People Responsibilities
Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team
Actively contribute towards self-development by creating and following development plans based on discussions with management
Manage escalations and senior level communications during high severity incidents
Act as a liaison between various technology groups, project teams, marketing, and the business providing direction and support on product inception and adoption
Provide role clarity and set clear performance expectations that measure success, engaging team members with the priorities for the function and acting as the technical point of contact for new products and technologies
Core Role Competencies
Project Management: Experience leading projects or programs across multiple technical domains, business sectors and/or functions. Lays out a thorough schedule, uses achievements to track and handle the progress, looks for obstacles and develops contingency plans.
Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
Customer and Industry Knowledge:
Consistently applies a business driver and marketplace focus when prioritizing actions.
Commercial and Financial Acumen: Identifies and monitors key indicators to gauge performance and identify trends, and makes decisions considering the bottom line.
Processes/Procedures: Considers the whole system - reviews the data (qualitative and quantitative information), and identifies activities, applies validated methodologies for business process improvement, and designs processes and procedures that allow leading from a distance.
Personal Agility / Continuous Improvement: Observes situational and group dynamics and selects the most appropriate approach to fit the needs of others. Takes on different assignments with different situations.
Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.
Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice.
Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
Effective Communication: Is able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding.
Skills / Experience Level
Strong communication skills with the ability to articulate to key partners and senior management
Self-starter with problem solving experience and proven ability to lead through influence and a keen understanding of business dynamics
Detail oriented individual who has confidence with reports metrics and presentations; proficiency with MS PowerPoint Excel SQL Access Microsoft Project or other data analysis tools
Bachelor's degree or equivalent work experience in a large technology organization
You have multiple years of product management experience preferably in a large global technology or financial institutions organization
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Time Type :Full time
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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