Product Manager - Vice President

JobID: 210501219

Category: Product Management

JobSchedule: Full time

Posted Date: 2024-03-15T17:58:55+00:00

JobShift:

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Global Supplier Services (GSS) manages the procure-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments, and payments to suppliers. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

As a Product Manager in GSS, you will play a significant role in designing & delivering products that help our firm work better, faster, and safer. You will be expected to prioritize the needs of our employees while understanding what will & will not work for our business. You will also be expected to be a great collaborator, influencing key partners across our firm to achieve the desired outcomes. And you will be accountable for the performance of our products.

Job Responsibilities:

• Establish a product vision based on the business priorities, user needs, and market trends to advance research and proposal efforts for a new guest services product

• Map the strategic path forward in a product roadmap that strikes the proper balance between business value, user needs, and technology strategy; Evangelize this product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders

• Build strong working relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap

• Define budget and resource allocation proposals with UX and Software Engineering and lead business case creation and socialization for investment needs

• Define, track, and measure success of the product based upon Key Performance Indicators and Objectives and Key Results

• Be the expert on your product users and their environments through developed empathy, create a holistic listening strategy to measure user sentiment (CSATs), and leverage emerging trends in customer support issues to drive prioritization

• Be the expert on the product and able to answer the toughest questions about how it works

• Own backlog management, use a prioritization framework to evaluate diverse features, and play the product owner role in scrum delivery framework decomposing features into discrete user stories

• Lead prototyping efforts in partnership with UX to test designs with users prior to initiating build ensuring we build the right thing first

• Prepare the organization for upcoming releases by managing UAT testing cycles, conducting demos and providing training

• Raise awareness of proper processes to increase product adoption (publishing job aids, self-help guides, FAQs, in-app guidance, etc.) and publish content as appropriate via firmwide channels (firmwide help, intranet, etc.)

Required Qualifications, Skills and Capabilities:

• 3-5+ years in software Product Management

• Experience as Product Owner in SCRUM team

• Development tracking tools (Confluence and JIRA)

• Mock-up and prototyping tools (i.e. using Basalmiq, Sketch, Invision…)

• Understanding of design thinking techniques (empathize, define, ideate, prototype, and test)

Preferred Qualifications, Skills and Capabilities:

• Comfortable presenting to a large crowd and lead a meeting with difficult participants, as well as explain something complex to a novice

• Highly organized, and mission driven with the ability to self-manage

• You know how to listen deeply and know where to explore deeper

• Persuasive and know how to influence where you have no authority