Product Manager

Autodesk Inc. San Francisco , CA 94118

Posted 2 months ago

Product Manager

Location: San Francisco, CA

Job ID: 20WD37158

Position Overview

Autodesk is looking for a Product Manager to join our Digital Help - Content & Contribution team. This role will assess, plan and drive ongoing improvements to our self-help experiences online, including components of the Autodesk Knowledge Network website. This is a strategic role that partners closely with business stakeholders and our content strategy and engineering teams to deliver results and drive customer satisfaction.

Responsibilities

  • Deeply understand Autodesk's digital help experience mission and strategies, help clarify business priorities for the cross-functional team, set qualitative objectives and quantitative goals

  • Relentlessly drive for continual product improvements and deliver results that exceed quality expectations

  • Integrate usability studies, customer feedback, research and market analysis into product requirements to enhance customers satisfaction

  • Work closely with user experience design and engineering teams to refine, test and build experiences

  • Define, monitor and analyze metrics for launched product functionalities and feed learnings back into product development process

  • Develop 2-3-quarter product feature roadmap. Prioritize (and re-prioritize) work against roadmap

  • Closely collaborate with key business stakeholders

Minimum Qualifications

  • 2 years of experience as a product manager working on a customer facing experiences

  • Solid understanding of Agile/Scrum methodologies

  • Strong understanding of usability best practices, information architecture principles, and A/B testing

  • Proficient in effectively communicating to a wide range of audiences in both written and oral form

  • Bachelor's Degree or relevant years of experience

Preferred Qualifications

  • Experience working in an online customer support or learning space

  • Knowledge of Site Catalyst and Test & Target

  • Strategic thinker with high level of business acumen

  • Understands the ownership of the product and is accountable for its results

  • Strongly competent in product planning

  • Driven by results and metrics

  • Ability to lead a team of technical resources and business people to create product enhancements customers need and love

  • Flexible in the face of obstacles and able to solve complex problems creatively

  • Able to "sell" changes internally and be a product evangelist

  • Confidence to dive in and learn new solutions and processes without a lot of assistance

  • Ability to cope with a fast-paced, changing environment

  • Solid technical and competitive landscape knowledge

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. '369850


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Product Manager

Autodesk Inc.