Product Manager, Amazon Flex

Amazon.Com, Inc. Bellevue , WA 98009

Posted 6 months ago

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are seeking a Product Manager who will define, execute, and deliver operational excellence for the Amazon Flex Amazon Logistics (AMZL) Business Operations team, which includes same- and next-day package deliveries. The Product Manager will own both daily business operations and long-term strategy for Amazon Flex AMZL programs. This highly-visible role will be critical in creating a best-in-class delivery partner experience, driving cost and operational efficiencies, and rolling out process improvements across the expanding network. This leader will work, and must earn trust, with stakeholders that cut across multiple organizations, including technology, marketing, product management, transportation, operations and customer service. Responsibilities will also include supporting domestic and international expansion and seasonal peak.

The successful candidate will be analytics, self-motivated, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change. Our environment is fast-paced and requires a candidate who is flexible, detail-oriented, and thrives in ambiguity.

ROLES AND RESPONSIBILITIES

  • Lead strategy and program positioning with leadership and stakeholders; drive buy-in for the program vision with key internal partners

  • Plan and execute Amazon Flex strategy for Peak and beyond

  • Manage prioritization and trade-offs among customer experience, performance, measurement, and operational support load

  • Partner with business stakeholders and Business Analysts to perform in-depth analyses to identify the root cause of key business issues

  • Develop and analyze operational dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions

  • Create performance analyses on a day-to-day basis and deep dive key metrics to identify root causes for issues; develop and implement solutions to address root cause issues

  • Build, develop, and manage roadmaps for product and program launches. Identify cross-functional owners, set delivery/completion dates and set up a regular review rhythm to ensure programs/launches are on track

  • Develop and document best practices and processes for launching new businesses, programs and products into the field

  • Partner with field teams across North America to improve station and driver partner experience

  • Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals

  • Partner with Product Managers to define creative, high quality, simple project roadmaps based on team strategy and vision and to prioritize new high-impact initiatives

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