Product Management Lead, Messenger Business

Facebook Menlo Park , CA 94025

Posted 2 months ago

We believe messaging will be the main way people communicate with businesses. Why? Shift to messaging:

People have switched to messaging apps, and businesses are starting to follow. Research shows that 64% of people prefer to message a business (vs. call or email) and rate the effectiveness of messaging a business much higher vs. phone. The opportunity is huge: 2 billion person to business communications happen each day, mostly through legacy channels like phone or email.

Trends are favorable: Markets with high messaging adoption (e.g. India, Indonesia, Thailand) and younger demographics use messaging to communicate with a business nearly as often as they use phone or email.

Businesses are seeing ROI: Messaging drives greater efficiency vs. phone, drives increased conversions, and improves customer satisfaction. The Messenger Business team is responsible for growing this ecosystem through product experiences that enable person-to-business communication on Messenger and Instagram Direct.

This includes first party SMB tools, APIs for developers, and consumer facing experiences. Our team is also responsible for monetizing Messenger, which is not only a significant line of business for the company, including one of the fastest growing ad products at Facebook, but also a critical driver in growing messaging between people and businesses. We're looking for a strong Product Management Lead to join our team to help solve people to business messaging and monetization problems.

The ideal candidate will have a strong consumer and business product background and is able develop product strategy balancing the needs of people and businesses. Given the nature of our products, this role requires strong interpersonal skills and the ability to collaborate effectively across teams at Facebook Inc.

With product areas still in the 0-1 phase of finding scalable product-market-fit, this position requires entrepreneurial drive, the ability to develop plans with ecosystem partners, and a rigorous, analytical approach to problem solving.

Product Management Lead, Messenger Business Responsibilities

  • Lead a team through the ideation, technical development, and launch of innovative products

Establish shared vision across the company by building consensus on priorities leading to product execution

Drive product development with a team of world-class engineers and designers

Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction

Define and analyze metrics that inform the success of products

Understand Facebook's strategic and competitive position and deliver products that are recognized best in the industry

Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualifications

  • 8+ years of experience in product management or similar positions, including people management

Experience presenting to senior executive audiences

Experience working effectively with cross-functional teams

Experience using data to drive rigorous product strategy

BA/BS Degree

Preferred Qualifications

  • Experience in a consumer focused technology company
    3+ years of experience in management consulting, investment banking, or business strategy/planning

MBA

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart.

Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Operations Associate Messenger

Facebook

Posted 1 week ago

VIEW JOBS 10/17/2020 12:00:00 AM 2021-01-15T00:00 You can submit up to three job applications every 90 days. Be sure to apply for roles that strongly match your skills and work experience. Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources. Messenger is one of the top communications platforms in the world - more than 1.3 billion people use Messenger monthly, to stay in touch with their family and friends. Messenger is free and offers instant messaging and audio/video calling, available on phones all over the world. We are laser-focused on building a messaging service that works fast and reliably anywhere in the world. Messenger is seeking a highly analytical, strategic, and driven Business Operations Associate. This is a highly cross-functional role within Finance and Business Planning - directly working with Messenger Product, Engineering, Data Science, Business, and Partnerships leaders. The role will be focused on Messenger's monetization plan while driving strategic decision support, including on Messenger-specific deals and partnerships. The role will physically sit with the Messenger group, and will involve regular interactions with business and finance leaders. This role requires an analytical mindset, strategic thinking, and the ability to influence a variety of stakeholders through effective communication. You will be challenged to understand and contribute to rapidly changing business models, drive collaboration across teams, develop recommendations on strategic investment decisions, craft annual and long range plans, and partner with product and business leaders to solve problems and achieve goals. Our promise: you will gain invaluable experience in a position that offers significant responsibility, interaction with product and business leaders at Messenger and Facebook, and an opportunity to have a big impact within a priority area for Facebook: private messaging. Business Operations Associate - Messenger Responsibilities * Work cross-functionally with a broad set of Product and Business partners to help build annual and long range business & monetization outlooks. Drive recommendations to support strategic decisions across Messenger's business priorities. Lead financial analysis for Messenger-specific deals and partnerships to provide stakeholders with objective Finance perspective. Establish a deep understanding of Messenger revenue and user trends via regular reporting and analysis while acting as a thought partner across the Messenger organization. Minimum Qualifications * 4+ years of experience in business strategy or finance. BS degree in quantitative field (Engineering, Computer Science, Math, Economics, Statistics, or related discipline). Experience building financial models in Excel with a high degree of accuracy. Experience using SQL to synthesize large datasets and inform business decisions. Experience presenting analysis and outcomes to cross-functional stakeholders. Preferred Qualifications * Experience working in a complex, fast-paced environment. High level of ownership and experience to drive outcomes with minimal guidance. Work experience in a deal-driven (M&A, PE, Corp/Biz Dev). Locations About the Facebook company Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com. Facebook Menlo Park CA

Product Management Lead, Messenger Business

Facebook