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Product Management Intern

Expired Job

Zendesk New York , NY 10007

Posted 3 months ago

Internship Period - January to June 2019

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. And it's a great user experience!One of the ways we enable great user experiences is through fun surprise and delight features that allow our customers to show their personality when they're communicating with their customers.

There's currently no way for agents to liven up their chats with their customers using emojis. You will work on building out an emoji solution that is scalable, intuitive, and addictive. You'll need to understand how various clients interpret emojis and determine a strategy for how they'll be used across multiple platforms, including browsers, mobile apps, and APIs. The goal is to have a simple and fun emoji picker that agents will want to use to help improve both the customer experience and customer satisfaction scores.

Scope of Work

  • You will work closely with engineering, user experience designers, visual designers, and data analysts to make data-aware empirical decisions around:

  • What clients we can support with a native unicode experience

  • Whether we should build out an emoji library

  • How to identify and measure success

  • Competitive and market research

  • What incremental improvements can be made in future releases

  • What the scope should be given real world engineering and business constraints

  • How to build and defend a business plan

  • How to launch a product to thousands of customers

  • Bonus:
    Time permitting, you can work closely with a machine learning team to figure out a way to make automated emoji suggestions

Requirements

  • Solid understanding of front-end technologies and frameworks like JavaScript, CSS, and React.js

  • Familiarity with APIs

  • Good user experience and design sense

Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.

The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion (https://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.


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Product Management Intern

Expired Job

Zendesk