PNC Financial Services Group, Inc. Pittsburgh , PA 15201
Posted 2 months ago
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As the Head of Consumer Checking Products and Spend Solutions (Product Management Group Manager) within PNC's Consumer Banking organization, you will be based in the Pittsburgh, Philadelphia, Cleveland, Atlanta, or Birmingham Market, although it may not be available in all jurisdictions. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
Consumer Banking is a critical part of PNC's strategy for future growth. Our business is defined by its customer service excellence within our branch network. To successfully expand our business out of footprint we must bring the same level of service to a digital experience through a renewed understanding of our customers' needs and motivations. Born from this need, Consumer Banking is a unified team of banking experts, creative thinkers, technologists and delivery professionals dedicated to defining, building and delivering end-to-end experiences that engage our customers in a new way.
Ideal candidates for this role will have extensive management and strategic experience, and be an established progressive leader. They will also be excellent at motivating and developing the performance of the product team and key contributors.
Defines the strategy and executes on the business and financial results for the Checking Product portfolio through the leadership of team(s) managing new and existing products by creating a differentiated customer experience utilizing traditional and emerging capabilities in technology, operations, and data analytics.
Defines the overall strategy to produce a differentiated customer experience related to checking products and PNC Virtual Wallet. Sponsors potential product or experience development projects for feasibility and value. Presents initiatives and policy changes to gain executive management buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals and oversees the resolution of issues that arise.
Participates in the marketplace to influence product and customer experience trends and leads teams to execute on new products or enhancements to existing products or experiences and recognizes, anticipates and resolves complex operational and process problems that arise. Presents ideas to governing committees for approval. Maintains network of counterparts and third parties within the industry.
Serves as senior point of escalation and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners. Leads activities with external stakeholders and clients throughout the product lifecycle. Supports determination of risk appetite and limits as part of the first line of defense. Owns business response to audit and regulatory finding.
Leads one or multiple product lines and manager(s). Manages, motivates and develops the performance of the product development management team and key contributors.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Managing Multiple Priorities
Product Development Strategy
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Additional Job Description
Base Salary: Commensurate with skills and experience.
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.
The Human Resources Service Center hours of operation are Monday
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.