Product Management Director - Zelle Platform

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

This individual contributor position will contribute to the multi-year product vision and drive product roadmap execution for the core Zelle platform-the at scale payment network serving over 100 million users in partnership with Early Warning's U.S. financial institution customers. The role may lead multiple products or product areas."

Overall Purpose

The Product Management Director is the leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers.

Essential Functions

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.

• Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.

• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

• Technical Understanding: Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree

• 12 or more years of related work experience

• Demonstrated experience in design thinking and agile development process and methodology

• Demonstrated cross functional collaboration experience.

• Proven experience in and passion for building and delivering great products.

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Demonstrated experience driving alignment at the executive and client leadership level

• Excellent listening and execution skills

• Background and drug screen

Preferred Qualifications

• Master's degree

• Certifications in design thinking and/or agile.

• Prior experience working in payments, financial services or similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Data Strategy/ Data Product Management Focus:

Responsible for developing, driving, and communicating our organizational Data Strategy including the highly dynamic process employed to support the acquisition, organization, analysis, and delivery of data in support of business objectives.

The role will develop and maintain strategic relationships with all data providers (vendors and customers) and lead significant data architecture transformation to increase the value of our data while mitigating risk and reducing costs and improving services.

The role will develop and execute the Enterprise Data Stewardship Program, implementing, and enforcing Data Governance standards and policies for areas such as data consistency, quality, privacy, and security.

The role will build, align, and motivate a cross functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers.

Data Strategy/ Data Product Management Qualifications:

• Demonstrated expertise in Data Governance principles and practices (Data Stewardship, Data Security, Data Quality, Data Catalog, Data Use, Data Retention Policy, Master Data Management).

• Demonstrated expertise in developing and executing fraud risk management strategies, network policies, processes, and rules which enable growth while minimizing the risk of fraud.

• Demonstrated expertise in managing and mitigating data quality issues (e.g., profile, standardize, cleanse, and enrich) and performing deep dive analysis to uncover issues and root cause of fraud.

• Demonstrated expertise in data architecture, taxonomy, and integration technologies (ETL, data ingestion and distribution patterns, SQL, NoSQL, large data processing on distributed platforms, data warehousing, R / Python).

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The pay scale for this position in:

Phoenix, AZ and Chicago, IL in USD per year is: $160,000 - $180,000.

San Francisco, CA and New York, NY in USD per year is: $180,000 - $220,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage

- Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan

- Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off

• Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.