Product Management Consultant

Massmutual Financial Group Boston , MA 02298

Posted 5 months ago

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Description

Product Manager

Profile:

  • Passion to develop innovative experiences and reporting to embrace new approaches to business

  • Strategic thinker, with ability to roll up sleeves and manage projects and tactics

  • Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion

  • Proven ability to manage multiple priorities with strong organizational skills

  • Ability to articulate complex ideas in a simple and engaging way

  • Strong collaborative mindset with enthusiasm to drive stakeholder engagement and accomplish business objectives across the MassMutual enterprise

  • Independent self-starter who is comfortable with ambiguity and making decisions

  • Effective under pressure and results oriented

Skills

  • Tools:

  • Hands-on knowledge of core digital technologies that underpin world class customer experiences, with a strong ability to "connect the dots" across technologies e.g. Customer Relationship Management (CRM), Tag Management System (TMS), Content Management Systems (CMS), social listening and usability testing tools

  • 3+ years' experience with (CRM) Customer Relationship Management system; Salesforce strongly preferred

  • 3+ years' experience with a Tag Management System (TMS) e.g. Tealium or Google Tag Manager (GTM)

  • 3+ years' experience implementing and using web analytics tools such as Adobe Analytics, Google Analytics , and/or SnowPlow

  • 2+ years' experience with social listening tools e.g. Radian 6, Hearsay or Sprinklr is a plus

  • Proficient with MS Office tools, particularly Excel

  • Dev Skills:

  • 4+ years' experience with HTML, CSS & JavaScript & JSON preferred

  • Understanding of how websites are built, including understanding of header tag, H1 tag and DOM (Document Object Model)

  • 2+ years' experience with relational databases e.g. SQL or PostgreSQL

  • Basic understanding of data modeling and data organization desired

  • CX:

  • 3+ years ' experience with design tools such as Adobe CC, OmniGraffle, Sketch, Axure or PowerPoint to develop project artifacts e.g. customer journey maps, user flows, workflows, personas, sitemaps, low/hi definition wireframes/mockups

  • Experience performing A/B tests across landing pages, products, and website layout

  • Hands-on experience with inbound and lifecycle campaigns and working knowledge of the digital media landscape.

  • Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, continuous improvement)

Responsibilities

  • Strategy and Planning

  • Market/Customer Research

  • Helps identify experience gaps

  • Strategy, Plan and Roadmap

  • Contributes to the development of strategy through data analysis & other inputs

  • Ideate and Plan

  • Ideation

  • Collects new ideasVOC, business partner feedback, market trends, etc.

  • Aligns new ideas with roadmap

  • Synthesizes data and makes recommendations

  • Development and Implementation

  • Coordinates end-to- end development; mitigate risks based on project interdependencies

  • Communicates design direction/decisions to project teams

  • Rollout and Adoption

  • Supports execution of marketing, training and deployment plans.

  • Monitors feedback for assessing and evaluating the launch effectiveness

  • Lifecycle Management

  • Ensures ongoing competitiveness, client satisfaction and other key objectives

  • Interfaces with Advisors or other intermediaries when required

  • Performance Management

  • Maintains and communicates ongoing reporting/statistics of experience on a regular basis.

  • Presents results to relevant governance forums and committees

  • Leadership Responsibilities

  • Overall Leadership

  • Develops strong relationships with business partners across MassMutual

  • Occasionally attends industry conferences & client meetings

Ranked No. 93 in the annual FORTUNE 500 Ranking (FORTUNE Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Liability Product Director BL Portfolio Management

Liberty Mutual Holding Company Inc.

Posted Yesterday

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 Advance your Career at Liberty Mutual Insurance - A Fortune 100 Company Summary: As part of the BL Portfolio Management team, the Liability Product Director will manage product performance and underwriting strategy for the general liability and umbrella product lines for GRM US Business Lines. You will be responsible for developing multi-year business plans and managing key projects to achieve profitability & growth goals. Sponsor and conduct complex analysis to define countrywide pricing and underwriting strategy and drive execution of key objectives cross-functionally. Work closely with product, underwriting and distribution leaders to set strategic priorities and champion initiatives across BL teams that support our growth targets, including evaluation of product enhancement opportunities to further enhance our capabilities. Responsibilities: * Own BL product strategy for liability lines, primary focus on general liability and umbrella with additional responsibility for ancillary coverage (liquor, cyber, misc. professional) * Proactively manage line of business performance considering growth and profitability results, regularly managing rate and product appetite levers * Define top priorities and focus areas for liabilities lines for the BL organization, including target classes for growth and profitability improvement actions * Drive alignment of key line of business priorities across GRM and BL functions, including product management, underwriting, distribution, claims, finance, marketing, and IT * Partner with Express and Custom UW leadership teams as well as peers in GRS to understand market conditions and trends * Develop comprehensive understanding of competitor products, underwriting practices, and pricing strategies; provide insight into opportunities to differentiate BL's product offering Qualifications: * Strong knowledge of insurance finance & actuarial concepts, underwriting strategy, product management, claims, regulatory environment, and industry trends * Previous experience managing state or line of business growth & profitability preferred * Ability to evaluate risks, identify alternatives, and make tradeoffs * Ability to see the big picture, create alignment, plan and organize work, and get work done through others * Proven ability to communicate effectively, manage relationships, and influence * Excellent analytical, quantitative and problem-solving skills * Agility, business acumen, managerial courage, and drive * Bachelor's in related field. MBA and/or professional designations desirable. * Minimum 8 years of relevant product and/or underwriting experience in jobs with progressive responsibility Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Liberty Mutual Holding Company Inc. Boston MA

Product Management Consultant

Massmutual Financial Group