Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Passion to develop innovative experiences and reporting to embrace new approaches to business
Strategic thinker, with ability to roll up sleeves and manage projects and tactics
Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion
Proven ability to manage multiple priorities with strong organizational skills
Ability to articulate complex ideas in a simple and engaging way
Strong collaborative mindset with enthusiasm to drive stakeholder engagement and accomplish business objectives across the MassMutual enterprise
Independent self-starter who is comfortable with ambiguity and making decisions
Effective under pressure and results oriented
Hands-on knowledge of core digital technologies that underpin world class customer experiences, with a strong ability to "connect the dots" across technologies e.g. Customer Relationship Management (CRM), Tag Management System (TMS), Content Management Systems (CMS), social listening and usability testing tools
3+ years' experience with (CRM) Customer Relationship Management system; Salesforce strongly preferred
3+ years' experience with a Tag Management System (TMS) e.g. Tealium or Google Tag Manager (GTM)
3+ years' experience implementing and using web analytics tools such as Adobe Analytics, Google Analytics , and/or SnowPlow
2+ years' experience with social listening tools e.g. Radian 6, Hearsay or Sprinklr is a plus
Proficient with MS Office tools, particularly Excel
Understanding of how websites are built, including understanding of header tag, H1 tag and DOM (Document Object Model)
2+ years' experience with relational databases e.g. SQL or PostgreSQL
Basic understanding of data modeling and data organization desired
3+ years ' experience with design tools such as Adobe CC, OmniGraffle, Sketch, Axure or PowerPoint to develop project artifacts e.g. customer journey maps, user flows, workflows, personas, sitemaps, low/hi definition wireframes/mockups
Experience performing A/B tests across landing pages, products, and website layout
Hands-on experience with inbound and lifecycle campaigns and working knowledge of the digital media landscape.
Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, continuous improvement)
Strategy and Planning
Helps identify experience gaps
Strategy, Plan and Roadmap
Contributes to the development of strategy through data analysis & other inputs
Ideate and Plan
Collects new ideasVOC, business partner feedback, market trends, etc.
Aligns new ideas with roadmap
Synthesizes data and makes recommendations
Development and Implementation
Coordinates end-to- end development; mitigate risks based on project interdependencies
Communicates design direction/decisions to project teams
Rollout and Adoption
Supports execution of marketing, training and deployment plans.
Monitors feedback for assessing and evaluating the launch effectiveness
Ensures ongoing competitiveness, client satisfaction and other key objectives
Interfaces with Advisors or other intermediaries when required
Maintains and communicates ongoing reporting/statistics of experience on a regular basis.
Presents results to relevant governance forums and committees
Develops strong relationships with business partners across MassMutual
Occasionally attends industry conferences & client meetings
Ranked No. 93 in the annual FORTUNE 500 Ranking (FORTUNE Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
Massmutual Financial Group