Product Management

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. Comcast's Smart Network Platform (SNP) organization aims to revolutionize network engineering at Comcast by providing a network data collection, monitoring, and automation platform to drive consistency and standardization; eliminate manual changes; increase network visibility; and ultimately minimize customer-impacting incidents. SNP's Product team seeks a passionate Product Manager/Owner who shares our excitement of the intersection between networking and software development as well as building delightfully intuitive, performant, and disruptive products. This individual will dive deeply into complex network telemetry and automation software development ventures, to evaluate and define the "what" and "why" while serving as a subject matter expert for the development and testing teams.

Job Description

Core Responsibilities

• Serve as a Product Owner embedded in one or more software development Scrum teams building an internal platform used by Comcast's network infrastructure organization

• Partner with internal network architecture, engineering, and operations teams to understand and advocate for their needs and priorities

• Maintain strong comprehension of Comcast's internal network telemetry and automation product portfolio as well as reference knowledge of Comcast network architectures, topologies, and network devices

• Perform technical requirements analysis for network telemetry and automation capabilities, to document use cases, user stories, and acceptance criteria in support of functional and non-functional requirements

• Guide application strategy and acceptance in advancement of product roadmaps and in assurance of product quality

• Lead story refinement activities with development teams to transfer knowledge of and collaborate on product requirements, while strongly understanding technical feasibility concerns

• Serve as a network engineering/architectural subject matter expert in support of application development, testing, and deployment

• Provide strategic direction for roadmap creation and long-range planning

• Present at product demonstrations, trainings, and other internal customer-facing forums

• Drive continuous improvement of deployed platforms by consistently looking for ways to expand capabilities, improve efficiency, and reduce costs

• Experience with network monitoring and alarming desired

• Consistent exercise of independent judgment and discretion in matters of significance.

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or similar field; Master's degree preferred

• Expertise writing user stories and acceptance criteria for software product features; Jira familiarity a plus

• Ability to maintain backlogs for one or more Scrum teams including sequencing work according to priorities and accounting for dependencies

• Ability to interface with a diverse user community to understand and advocate for their needs; communicate outcomes

• Experience working embedded within software development teams; knowledge of software development processes

• Familiarity with Scrum and scaling frameworks such as SAFe

• Passion for and knowledge of network automation and telemetry trends and technologies with a focus on fault monitoring and alarming

• Knowledge of SNMP, gNMI, syslog, Netflow, BGP-LS, NETCONF, and/or YANG preferred

• Conceptual knowledge of routing and switching

• Ability to troubleshoot and solve complex problems

• Ability to juggle multiple tasks and work autonomously, providing accurate reporting of work

• Excellent written and verbal English skills

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.