Product Management Advisor - Express Scripts - Hybrid

The main role of the Member Experience Manager is to manage the development, review and approval of Medicare beneficiary plan-related communications as required by the Centers for Medicare & Medicaid Services (CMS) and/or applicable state guidelines and regulations. This client-facing position will work closely with internal Product and Account Management partners to understand client requirements in order to develop a communications approach that meets the client requirements.

The scope of programs handled by this person will include, but is not limited to, annual update of our main suite of customizable plan documents used in each of our clients' member enrollment package, welcome kit, and annual renewal package.

The Member Experience Manager will function independently as a member of the team, and also work in partnership with our Operations Center of Excellence (OCE) and Enterprise Print & Distribution (EP&D) teams as needed, to ensure all communication content meets CMS, client, and Express Scripts requirements, and are mailed in order to meet CMS-mandated time frames.

In addition, the person in this position would be responsible for ensuring all production forms and matrices are completed and provided to OCE, EP&D and other teams as a part of ensuring flawless execution of the communications and/or mailing.

This position requires the following core skills to be successful:

• Excellent interpersonal skills

• Strong communication skills (oral and written)

• Ability to follow documented processes and work instructions

• Ability to manage multiple projects under tight timeframes

• Ability to work in a dynamic business environment

• Ability to work well with all types of work styles

• Extremely detail oriented multi-tasker with strong organizational skills

• Strong self-starter with excellent time-management skills

Responsibilities:

• Manage client requirements and the development of member communications within a defined scope, including interfacing directly with clients and account teams.

• Oversee the development, review and overall timelines for assigned portfolio of clients.

• Prioritize and maintain project schedules for all materials to understand status and timing as well as assess and mitigate risks.

• Provide OCE and EP&D with the appropriate document releases and mail package contents and specifications.

Qualifications:

• Bachelor's degree or higher

• Minimum 3 to 4 years communication and program management experience

• Experience in client-facing interactions

• Minimum of intermediate level Microsoft Word and Excel skills and ability to work with a variety of web-based tools

• Demonstrate ability to manage multiple projects concurrently under tight timeframes and extreme pressure

This is a hybrid role and will require the ability to work in person.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.