Product Leadership, Growth

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Build Faire's first Product Growth team, focusing on introducing retailers to Faire, demonstrating how Faire makes them successful, and helping them place their first order - all simply and efficiently. This role involves building innovative products that help our retailers starting on Day 0, operating the cadences for our growth team, and developing platform capabilities that will help the whole team move faster. You'll set the tone for growth at Faire, and motivate the entire company to think about and build for growth across teams.

What you'll do

• Partner with cross-functional peers across our technology teams and our marketing & sales teams to establish the vision and practices of a high performing growth team.

• With the product team, create a portfolio of customer-focused product bets across a range of timelines.

• Align founders, senior executives, and leaders of all product pillars behind an ambitious growth vision and on how we will make trade-offs across different objectives.

• Establish processes to gather the right data, run experiments fast, and build repeatable playbooks for rapid compounding and consistent growth.

• Create systems to consistently increase velocity, so the team runs like an autonomous machine that's constantly improving itself.

• Guide the development of strategy and execution of product roadmaps to increase overall GMV from new retailers.

• Create and iterate on new acquisition channels, from SEO / SEM to improvements in our logged-out strategy.

• Make it easy for retailers to get started on Faire through improved signup flows, better personalization based on real-time data, and simplified paths to purchase.

• Develop and expand programs to open up new customer segments or use cases. 1

• Work with engineering to prioritize investments in long-term communications platforms and integrations so teams can iterate faster in the future.

• Work with marketing to build strong practices around what retailer outreach across Faire should look like.

• Outline best practices for the entire Faire team across EPDD and Ops to help everyone understand how they can best contribute to customer growth.

• Hire, develop and retain a world-class team and be a great people manager of ~5 PMs. Reviewed as an inspiring leader by your direct reports, who is happy, fulfilled, and growing.

• Promote the health of the product organization by coaching/mentoring, participating in recruiting, and contributing to other product org programs.

Qualifications

• Industry expert in product growth

• Has a track record of building and leading product growth teams in B2B (preferred) or B2C domains. Understands standard growth practices, and has adapted to team, org, and market changes.

• Leadership

• Leads through constant change and ambiguity, keeping teams highly motivated through ups and downs. Strikes the right balance between shielding the team and creating accountability for success.

• Data-driven and analytical

• Can break down a problem into its component parts and use data and logic to accurately diagnose root causes. Uses data effectively to inform strategic decisions.

• Sought after manager, mentor, and coach

• Proven track record of hiring, developing, and retaining world-class product managers and managers of product managers. Past direct reports are passionate about working with them.

• Growth mindset - willing to accept feedback and seek ways to get better every day.

• Relentlessly resourceful

• Won't quit and is hungry to do whatever it takes to make an impact on the community. Is willing to get their hands dirty and dive into the details to help their teams overcome obstacles.

• Strategic thinking, and business acumen - make the right calls to prioritize work that creates customer value and drives business impact. Strong intuition for when to pursue incremental improvements vs taking larger swings.

• Great collaborator

• Builds strong relationships across functions, both technical and non-technical. Has a proven track record of aligning disparate parts of an organization.

• Excellent communicator

• Distills complex technical decisions into simple, concise language to drive decision-making.

• Kind - demonstrates compassion and generosity towards everyone.

Salary Range

New York City*: the pay range for this role is $242,000 to $333,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire's flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work-whether that's mainly in the office, remotely, or a mix of both.

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you'll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.

• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)