Product Improvement Field Service Heavy Equipment Technician

REQUIREMENTS:

High School diploma or equivalent. Must have a valid driver's license. At least two years' experience normally required. Strong verbal, written, analytical, and interpersonal skills required. Must be able to pass background check, physical exam and drug screening.

RESPONSIBILITIES:

Perform inspections, maintenance and repairs of all products serviced by Stowers Machinery Corporation with no supervision from an assigned field truck on a customer job site.

Follows directions accurately and performs tasks in an efficient time while working with no supervision.

Work performed is mistake and error free.

Accepts responsibility for own work and understands the impact of this work on the company.

Capable of inspecting machines and determining parts reusability and developing parts and material lists as needed with no supervision.

Shows interest in own work.

Has knowledge of test equipment and procedures and capable of diagnosing problems, making repair decisions and setting up jobs with no supervision.

Has the ability to direct and supervise technicians on jobs that require additional technicians.

Follows all DOT laws and exhibits safe driving practices while driving company vehicles.

Prepared to purchase hand tools as required to perform job.

Properly safeguards all tools. Keeps an updated itemized record of employee-owned tools on file which includes pictures and cost of tools and toolbox.

Completes service reports at the completion of each job and ensures accuracy of reports with no assistance from supervisor.

Completes job time cards completely and accurately as jobs are finished daily.

Orders all parts and charges time to the proper work order and segments.

Writes and communicates clearly and accurately.

Orders parts accurately with no supervision to minimize parts returns.

Handles all parts returns and core credits in accordance with company policies.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.

• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely and responsive manner.

• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.

• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

• Supports the organization's mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.

• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.

• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.

• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

• Maintain company and product confidentiality.

• Attend and participate in all meetings, training, and activities as required.

• Adhere to all Company policies and departmental procedures and rules.

• All other duties as assigned.

Work Conditions

• Maintain a clean, safe working environment.

• Communicate effectively, verbally and in writing.

• Must be honest, reliable, and dependable, and display a positive attitude.

• Must be able to work well under occasional pressure or within work standards and deadlines.

• Must be able to work independently and/or with others in a team environment.

• Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.

• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.

• Able to lift 20-75 pounds occasionally.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.