Product Implementation Trainer

Overview

Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations?

LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and eLearning sites.

Responsibilities

• Work with customers to develop roll-out and implementation plans

• Provide help desk support and customer research assistance for a variety of Web-based applications

• Develop and maintain telephone and email customer relations

• Adapt customer support strategies for users with varying levels of computer literacy

• Follow up and resolve customer support issues via telephone and email

• Manage and update an extensive database documenting activities and customer contacts

Position Requirements

• High school diploma or GED

• Ability to work a hybrid schedule at the Horsham, PA office, one day a week.

• Proficient knowledge of Microsoft Windows and Office

• Aptitude for using, training, and trouble-shooting Web-based applications

• Ability to quickly learn new software concepts

• Effective communication skills, verbal and written

• Ability to work comfortably in a team environment to achieve common goals

• Reliable transportation and a valid driver's license

• Ability to travel out of state and overnight up to 25%

Desired Qualifications:

• Previous help desk experience
• 4-year degree preferred, but not necessary

LRP Media Group is an innovative media giant that has been in business for over 40 years.

• Believes in a strong work-life balance and that challenging work should benefit the customer, the company, and you.

• Provide competitive salaries and an attractive benefits package, including group health insurance, paid sick and vacation time, holidays, and a 401(k) Retirement Plan with a company match.

• Promotes an inclusive work environment that fosters personal growth, provides resources for wellness, and is overall enjoyable.

• Check out the reviews from current verified employees at https://www.comparably.com/companies/lrp-publications

LRP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.