Product Implementation & Customer Success Manager

Leantaas Charlotte , NC 28201

Posted 1 week ago

We're a fast-growing healthcare tech company that develops software that increases patient access to medical care by optimizing how health systems use expensive, constrained resources. More than 300 hospitals, health systems, and cancer centers - including Stanford Health, Duke University Health System, MultiCare Health, UCSF Health, Memorial Sloan Kettering Cancer Center, the University of Texas MD Anderson Cancer Center, UCHealth, OhioHealth, NewYork-Presbyterian, Johns Hopkins Medicine, and others - rely on our products to improve patient access, decrease wait times, and lower the cost of healthcare delivery. We've raised $110+ million dollars from prominent investors in healthcare, including $40 million from Goldman Sachs. Our team includes veteran executives and the brightest minds backed by industry leaders in the healthcare space. CBInsights recently named us among the top 100 AI companies in the world. Healthcare Innovation selected LeanTaaS as the 2019 winner in the Data Analytics category.

This role is based in Charlotte, NC, and is not a remote position.


  • No Customer Left Behind!

  • As a Product Implementation and Customer Success Manager for our iQueue for Infusion Centers product, your primary focus will be driving operational improvement at our customers through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product managers, marketing and sales to ensure that our products are making our customers successful.

  • You will communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits.

  • You will independently manage customer implementations and/or ongoing relationships. This is sometimes an analytically intense process involving receiving accurate data and ensuring key users are identified and accounts are all provisioned. You will establish and maintain strong relationships with key customer contacts.

  • You will monitor customer operations and operational outcomes (using internal dashboards and customer calls), make sure that the product is working well on customer sites, and proactively solve problems.

  • You will help refine vision and strategy, continuously educating inbound product managers on your customers' stories and pain points and contributing detailed feature ideas to the product roadmap.

  • You will educate many functional groups about customer successes and pain points. You will work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert.


  • At least 2-5 years professional experience in a client- or customer-facing role such as management consulting, enterprise product management, marketing or sales. We do consider candidates with zero experience if we see some extraordinary accomplishment(s).

  • A background in mathematics/statistics, engineering/physics, or data science. Our products are data products, so a quantitative background is critical to the success of our PMs.

  • Excellent communication and organizational skills. How you write your resume and approach us is a good litmus test. A blog, article, or any writing is a huge plus.

  • A maniacal obsession with customer happiness, success, and retention. You're the type of person who will move mountains to solve problems and make people successful.

  • Experience with data analysis using any tools: Tableau/Excel/Python/SPSS/R.

  • Experience with project management and facilitating change management.

Nice to Have

  • Experience working on healthcare products / working with hospitals.

  • Experience with data or analytics products.

  • Experience working on enterprise software products.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.

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Product Implementation & Customer Success Manager