Product Health Specialist - Display Advertising

Apple Inc. Cupertino , CA 95014

Posted 3 weeks ago

At Apple, we work every day to build products that enrich people's lives! Our Advertising Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Today, our technology and services power advertising in Search Ads in the App Store and Apple News. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy!

The Solutions Engineering team within Advertising Platforms is seeking a forward-thinking and endlessly curious analyst to lead efforts to help the organization:

  • understand the health of our products by bringing order to the many signals and datasets available, including system metrics and alerts, business metrics, bugs and customer issues, and more
  • come up with new, better ways to up-level this information to senior management and key decision makers; find creative ways to surface, aggregate, and communicate critical data
  • find patterns and trends that can inform the teams on investments (in software, hardware, processes, etc) that will yield a high return in product health, productivity, and/or customer satisfaction
  • extract, mine, transform/standardize, and visualize data
  • identify ways to improve our production support processes and help to bring about the needed changes
  • discover and tell the story of the data and what can be learned from it

We are seeking a self-motivated individual that will not only execute on near-term plans, but also take initiative and - importantly - bring novel ideas and approaches to the table. The ideal candidate will be able to deeply analyze and mine the signals mentioned above, as well as build dashboards, reports, and other artifacts across our large numbers of components and systems. This role will partner closely with Dev Ops, Business Ops, and Engineering teams.

Key Qualifications

  • 3-5 years of experience in production support engineering, contact center engineering, or other related function in an enterprise environment

  • Experience in analyzing, debugging and fixing application issues under pre-defined service-level agreements

  • Strong problem-solving and critical thinking skills

  • Excellent communication & collaboration skills

  • Demonstrated ability to influence others

  • Able to brainstorm and communicate technical concepts with technical peers as well as non-technical business partners

  • Experience in relevant technologies such as SQL, Splunk, monitoring & alerting APIs (e.g. Prometheus, PagerDuty)

  • Data analysis experience using hive/presto or related technologies

  • Software development background is a plus (especially Java)

  • Mobile advertising experience is highly desirable

  • AWS or other cloud experience is a plus

  • Flexibility in work schedule to overlap with partners in other timezones

  • Open to periodic travel to our Hyderabad, India office

Description

The Product Health team within Advertising Platforms is seeking a bright and endlessly curious individual to help us successfully scale our ad business supporting Apple News - allowing publishers to monetize their content while delivering a world-class news reading experience to the Apple user community.

  • Become a specialist in the world of display advertising with Apple News - from the Apple News app to the advertising tools to our partner integrations

  • Make an impact on customer experience by efficiently routing, tracking and resolving issues

  • Enjoy a mix of task-based and open-ended work - the satisfaction of resolving discrete issues for customers, blended with the chance to refine processes, improve efficiencies, and genuinely make life better for your colleagues

  • Recommend and bring to life improved tools and methodologies to support our customers

  • Identify trends of customer issues to influence product direction and engineering investments

  • Bring your full creativity and curiosity to bear in finding answers to open-ended questions and challenges

  • Find ways to improve our production support processes and help to bring about the needed changes

  • Partner across teams, working with engineering, dev ops, product, and business teams both local and remote

Education & Experience

  • Minimum of a Bachelors degree in Computer Science, Engineering, or related field.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
GPU Display Engineering Project Manager

Apple Inc.

Posted 4 days ago

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 Advanced GPU technology is at the heart of Apple's products. The Interactive Media Group (IMG) is looking for an Engineering Project Manager to help lead software work in this area. You'll be responsible for leading communication between several worldwide engineering groups at Apple, and helping to define and run processes that ensure the GPUs on our systems on chip are ready for future products. Apple's Interactive Media Group provides the media and graphics software foundation across all of Apple's innovative products, from iPhone, iPad, and Apple Watch, to Apple TV, iTunes, and Mac. As a key link between developers and our hardware, IMG drives Apple's media and gaming experiences through several APIs, including Metal. Key Qualifications * 5+ years of Project Management in a high-tech environment * Excellent written and verbal communication skills * Demonstrated leadership on major, multi-functional projects * Demonstrated ability to quickly understand technical concepts in a wide range of fields * Demonstrated ability to provide succinct, accurate executive summaries of complicated situations * SOC and GPU experience a strong plus * Interest in mobile development a plus Description The IMG EPM team plays a meaningful role in defining and executing on the process to validate the GPU Hardware implementation and software running in our systems on chip (SoC)s. As the EPM in this area, you'll own, or participate in: Defining and tracking progress towards milestones in software and hardware bring-u. Tracking daily GPU bring-up activities, reporting progress and issues to senior management. Maintaining a multi-year roadmap of products and planned GPU implementation. Defining communication between other engineering teams and Apple partners. Education & Experience BS/MS (EE/CS/CE a plus) Apple Inc. Cupertino CA

Product Health Specialist - Display Advertising

Apple Inc.