11 West 19th Street (22008), United States of America, New York, New York
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Product Director - Salesforce Platform, Commercial Bank
Capital One is the only founder-led Top 10 bank in the US. We offer industry-leading credit cards, retail banking services, brokerage accounts, car loans, and a wide array of business banking solutions that are central to the way that more than 65 million people live every day. The Commercial Bank continues to increase its size and profitability while embracing its digital transformation.
The Commercial Banking Salesforce Platform Product Manager will own the Salesforce platform across Capital One's Commercial Bank. This is a highly collaborative role that will require direct people management and the ability to partner with team and leaders across the Commercial Bank. In owning the platform, this individual will:
Own the overall strategy for the Salesforce platform, its backlog, and product roadmap while partnering extensively with Software Engineering Leadership and our Salesforce Customer Success Lead
Reestablish how we work with key Stakeholders and Accountable Executives throughout the Commercial Bank to operate more effectively
Define the talent and governance model needed to support Salesforce in the Commercial Bank and manage/hire talent as needed
Directly manage a multi-level team of associates and direct the capacity of dotted-line software engineering teams
Serve as subject matter expert, contributing practitioner, thought leader, and career guide and mentor to teams
Create and sustain positive team culture
Prioritize, negotiate and remove blockers to ensure successful execution
Partner with Data Producers, Data Consumers and Leaders in InfoSec/Risk/Compliance to define Salesforce's role in supporting a clean and scalable data model
Lead a multiple Product Managers, mentoring and guiding them through product delivery and team dynamics
Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
What We Are Looking For
Proven experience in leading Salesforce teams
Ability to influence a diverse set partners to drive cross-functional results in a large, matrixed organization
Exceptional communication and influencing skills: someone who is an engaging storyteller and at ease presenting to executives across multiple disciplines
Creative problem solver who lives at the intersection of Human, Business and Technical dimensions of delivering solutions
Strategic and tactical thinker: someone who can identify and prioritize opportunities in highly ambiguous contexts while delivering short-term results and progress towards an inspiring long-term vision
Strong quantitative background to support data-based decision making
Collaborative, team player who can create and maintain a positive team culture built on Capital One's values
Bachelor's Degree or military experience
At least 7 years of experience in digital product management
At least 5 years experience working with the Salesforce platform
Bachelor's Degree in Computer Science or Engineering
MBA or Master's degree
5+ years of Financial Services experience
5+ years experience in Agile Product Management
5+ years of people management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.