Our vision at Petco is Healthier Pets. Happier People.
Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
To develop and implement industry leading standards related to product quality and safety and ensure all Private Brand Products and vendors meet this exacting standard and meet all regulatory & legal requirements. The position will be an active part of the developmental Cross-Functional Team and ensure that Quality has a strong voice in product development. When issues do arise, this individual will quickly and effectively address quality and safety issues using quality tools, data and technical expertise.
Essential Job Functions:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
Collaborate and provide quality assurance input and solutions throughout the Product Development and Life Cycle process by participating in appropriate and timely cross functional meetings.
Collaborate with certified global 3rd-party labs and internal stakeholders to create and maintain standard protocols for all private brand products. Develop valid, repeatable and cost-effective test methods.
On-board new and assist current vendors in understanding Petco protocols and standards as well as all QA requirements. Provide interpretations and communicate quality expectations early in the product development process.
Apply appropriate test methods to test private brand products at various stages of development, and report results to Product Development team to improve the products.
Conduct research and use risk analysis tools such as failure modes and effects analysis (FMEA) as necessary during design reviews to minimize quality and safety issues experienced in the field.
Review products during development product lifecycle and resolve issues to minimize delays in testing and get approval required to release purchase orders for shipping. Collaborate with Product Development, Global Sourcing, Petco China Sourcing Office, cross functional teams and vendors on all products, testing and manufacturing issues.
Review QA processes, audit reports and applicable government certifications for factories. Review reports that demonstrate compliance of products. Assure compliance with appropriate protocols and reconcile issues with direction from QA Manager.
Monitor and analyze all feedback from internal teams (Customer Relations, Risk Assessment, Stores, Distribution Centers, etc.,), determine cause, partner with appropriate parties to develop solutions, and ensure corrective action is implemented in a timely manner.
Identify patterns of unsatisfactory vendor performance (repeated failures in testing, late testing or shipping, excessive field complaints.) to facilitate and implement correction action plan to improve performance.
Assist QA Manager in implementing process improvements for the Private Brand Quality Management System.
Collaborate with QA Team for review of new suppliers or changes in facilities. Ensure list of approved vendors and supporting documentation is maintained and accurate.
Conduct supplier approval process by reviewing new and existing vendor documentation, conducting risk assessment, visiting as necessary, and providing recommendation for engagement, exemption, or rejection.
None. In QA Manager's absence this position may provide work direction, guidance and technical support to QA Coordinator on routine tasks.
The majority of the job duties are performed while seated indoors at a computer terminal with little or no exposure to hazards. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands/ finger to handle, feel or reach.
Requires the ability to talk or hear. The associate must be able to regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to use a telephone to interact with other associates, as well as with outside vendors. Uses a personal computer to analyze and solve quality assurance engineering problems, as well as to create, update, track and maintain records on products. May require some travel, domestically and internationally.
Education and Experience:
Normally requires a bachelor's degree or equivalent, preferably in Quality Assurance, Engineering or a related technical field. Requires a minimum of 2-3 years progressively responsible professional related experience.
An equivalent combination of education and experience can substitute for a degree. Working knowledge of product specifications, testing and test methodology, quality control, inspections/audits preferred. Basic knowledge of materials and manufacturing processes used in the production of consumer products for sale at retail a plus.
Must possess excellent verbal and written communication skills and be proficient in Microsoft Excel, Word, Outlook and miscellaneous data base systems. Familiarity with Minitab or similar statistical analysis software a plus. ASQ certification (CQE, CQA, CRE) preferred.