Product Development Manager

Description

Product Development Manager

50 Amica Way, Lincoln, RI, 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lincoln, RI is seeking an experienced Product Development Manager to join the team!

The Product Manager is a key leadership role within our Marketing & Communications department, responsible for representing the customer's needs throughout the product journey and product lifecycle. Responsible for product lifecycle management of insurance products including market research, product development, launch execution, ongoing performance monitoring, and continual product enhancements. The Product Manager brings customer needs and value creation into alignment with company goals and objectives to deliver measurable results for the organization. This role leads cross-functional teams, following product best practices, to deliver innovative and competitive insurance solutions.

Responsibilities:

• Advocate for customers by gathering feedback, analyzing data, conducting research, and prioritizing customer-centric features.
• Develops and maintains a deep understanding of the target market, customer profile, and competitive dynamics to develop growth-supporting products.
• Support leadership in developing product strategies, roadmaps, and backlog prioritization for Auto and Home Insurance products to ensure alignment with customer expectations and company goals. Support the end-to-end product lifecycle for Auto and/or Home Insurance products from ideation to launch and beyond.
• Act as the primary expert for the product line and its features. Showcase a deep understanding of the product's marketing, purchasing, servicing, and customer experience.
• Collaborate on research, design, delivery, compliance, and support as the product knowledge expert.
• Work with cross-functional teams to ensure successful product development and go-to-market strategies. Engage stakeholders to understand business challenges and objectives and to develop product-oriented solutions.
• Coordinate with the Product Management Team to monitor product performance and make data-driven decisions to optimize product offerings at a state and national level.
• Align with Marketing, Digital, and Communications teams to support lead generation, go-to-market strategy, and other tactical efforts where product can support growth and other company priorities.
• Stay updated on industry trends, competitor actions, regulatory changes, and emerging technologies. Identify and recommend market opportunities when they emerge.
• Support training, change management, and talent activation to equip business units in promoting and servicing products.
• Serve as a product evangelist by inspiring and supporting the organization to understand the value our products create. This includes delivering presentations, performing product demonstrations, leading product launches, and offering post-launch support to all of our business units.
• May be called upon to handle other duties as required.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance or related field. MBA preferred.
• 5+ years of experience in product development or product management, preferably in the insurance industry. In lieu of prior product development or product management experience, similar work experience in the personal lines P&C industry working on cross-functional projects in support of the customer will be considered.
• Strong understanding of Auto and Home Insurance products and the Property & Casualty insurance market.
• Excellent analytical, problem-solving, research, and decision-making skills are required. Experience with SQL and other query languages are a plus.
• Proficiency with business intelligence and data tools to self-service many analytics needs.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong customer empathy, communication, and interpersonal skills, with the ability to work directly with customers and also with a variety of teams from across the organization to manage priorities and achieve results.
• May be required to travel periodically.

Total Rewards:

• Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays- 14 paid holidays observed
• Sick time- 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan- Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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