Manage product and system development for all Connected Service products. Supervise and provide career growth opportunities to direct report staff. Work closely with/support Connected Services team, Dealers, Global, and Key Account Directors to drive new products and product enhancements. Work closely with/support other CS business functions to drive business insights through analytics of connected machine data.
ActiveCare Direct systems and analytics development and support
Lead development of ActiveCare Direct product offerings (monitoring and reporting)
Lead regional development of Global initiatives in the following areas:
Machine telematics (CareTrack) IoT/CareTrack 2.X development and implementation.
CHAIN regional development (Case Management)
Soft Order Management (CareTrack Admin & SOM)
Others as assigned
Manage ad hoc and routine report development and distribution
Support Connected Services and other areas of the business with connected machine data analytics
Excellent understanding of customer/ dealer needs in regards to telematics.
Strategic and analytical skills paired with a strong commercial mind-set.
The ability to lead and motivate direct report staff.
The ability to work in a global and cross functional organization.
Excellent relationship management skills.
A willingness to show initiative and to be held accountable.
Team player with a focus on customer service and satisfaction.
Effective communication skills and the ability to interact with all levels of the organization.
Proficiency in use of following software programs: FileMaker Pro, Qlikview or other BI tools, Statistical Software (Minitab, R, or others), Business Objects.
University degree in a relevant field required
Two to five years of experience in a related industry preferred
Experience in maintaining customer satisfaction in a high pace and technical/IT environment.
Experience developing BI applications (Qlikview prefered)
Statistics Analysis related experience
Project management experience preferred
Understanding of database concepts a plus