Product Development And Analytics Manager

Volvo Group Shippensburg , PA 17257

Posted 6 months ago

Summary

Manage product and system development for all Connected Service products. Supervise and provide career growth opportunities to direct report staff. Work closely with/support Connected Services team, Dealers, Global, and Key Account Directors to drive new products and product enhancements. Work closely with/support other CS business functions to drive business insights through analytics of connected machine data.

Responsibilities

  • ActiveCare Direct systems and analytics development and support

  • Lead development of ActiveCare Direct product offerings (monitoring and reporting)

  • Lead regional development of Global initiatives in the following areas:

  • Machine telematics (CareTrack) IoT/CareTrack 2.X development and implementation.

  • CHAIN regional development (Case Management)

  • Soft Order Management (CareTrack Admin & SOM)

  • Others as assigned

  • Manage ad hoc and routine report development and distribution

  • Support Connected Services and other areas of the business with connected machine data analytics

Success Factors

  • Excellent understanding of customer/ dealer needs in regards to telematics.

  • Strategic and analytical skills paired with a strong commercial mind-set.

  • The ability to lead and motivate direct report staff.

  • The ability to work in a global and cross functional organization.

  • Excellent relationship management skills.

  • A willingness to show initiative and to be held accountable.

  • Team player with a focus on customer service and satisfaction.

  • Effective communication skills and the ability to interact with all levels of the organization.

  • Proficiency in use of following software programs: FileMaker Pro, Qlikview or other BI tools, Statistical Software (Minitab, R, or others), Business Objects.

Requirements

  • University degree in a relevant field required

  • Two to five years of experience in a related industry preferred

  • Experience in maintaining customer satisfaction in a high pace and technical/IT environment.

  • Experience developing BI applications (Qlikview prefered)

  • Statistics Analysis related experience

  • Project management experience preferred

  • Understanding of database concepts a plus

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