Product Designer-Digital And Technology Partners

Mount Sinai Medical Center New York , NY 10007

Posted 1 month ago

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Product Designer - Digital and Techonology Partners REQ 2805676

Who are we?

Mount Sinai is a leading healthcare system providing the highest quality care throughout the New York metro area. Our team, Consumer Digital, is driving Mount Sinai's technological transformation. Our mission is to help patients, staff, and providers get better outcomes through our software platform.

Why join?

From Day 1, you will have a significant impact on the experiences of patients, staff, and providers at a major health system during the COVID-19 pandemic. You will work on meaningful, complex problems involving technology and clinical operations. You will own core parts of the digital experience, such as patient communications, chat, telehealth visits, scheduling, health data management, and care management.

Responsibilities?

  • Lead the design process from start-to-finish and partner closely with product managers, engineers, and customers to drive results.

  • Design digital experiences for patients, staff, and providers; understand clinical workflows and operations, document them, and learn how our digital tools can help.

  • Discover, define, and validate the most impactful problems to solve.

  • Drive research practices, including user interviews, market research, and surveying.

  • Explore various solutions, evaluate tradeoffs, and communicate design decisions.

  • Validate designs by creating and testing wireframes, mockups, prototypes, conducting usability testing, and getting feedback from users and stakeholders.

  • Deliver pixel-perfect design specifications and pair with developers to get features implemented.

  • Build, measure, and learn to ensure iterative improvements to increase user satisfaction.

  • Build design systems and lead practices that will improve the productivity and the satisfaction of all designers.

Minimum qualifications?

  • Experienced: 1-2+ years of direct experience as a product designer of enterprise or consumer software products. Led and executed the design process from start-to-finish many times. Experienced with problem and solution space practices.

  • Education Requirements: Bachelor's degree or equivalent experience

  • Results-driven: Detail-oriented problem solver with a strong bias for getting stuff done. Able to balance competing needs and constraints, prioritize most impactful problems to solve, and drive measurable results.

  • Effective communicator: Focused, insightful, and succinct; able to speak with anyone, from engineers to physicians to executives, in a compelling manner. You have advanced social-emotional skills.

  • Entrepreneurial: You are comfortable operating with ambiguity, change, and unending problem solving.

  • Proof-Oriented: You can balance feedback and defense of design choices in an evidence-based manner.

  • Tools: Proficient in modern design tools, including Figma or Sketch

Bonus points?

  • Technically fluent: You might not be able to code but you understand how software products are designed and built, and how they work. You can understand complex technical concepts and explain them simply to non-technical people.

  • Full-stack designer: You can seamlessly switch between all types of design, such as visual, interaction, info, conceptual, service, experience, and brand.

  • Experienced in healthcare: You have experience in the healthcare industry, preferably with a health system or clinical operations.

  • User research and analytical skills: Experienced with qualitative research techniques and analytics.

  • Demonstrated Leader: You have mentored other designers or created design systems.

  • Education: Undergraduate or graduate degree relevant to design

Apply now!

We encourage anyone and everyone to apply, particularly people who are not well represented in the tech community.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential

  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination

  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $96,461.00 - $144,692.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.


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Product Designer-Digital And Technology Partners

Mount Sinai Medical Center