Lyft San Francisco , CA 94118
Posted 4 weeks ago
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Our support experiences help millions of drivers and riders, working to resolve their issues so they can quickly get back on the road. We design experiences to keep the promises Lyft makes to our customers and make things right when they go wrong. You will have the chance to design and own support experiences across multiple modes of transportation and truly improve outcomes for our riders and drivers.
We're looking for a product designer to advocate and maintain a customer-centric culture within Lyft, and be happy and comfortable in a fast-paced, ever-changing environment. You'll partner with designers, researchers, marketers, and product managers to define and create top-notch experiences. You're experienced with every step of product development, from brainstorming broad ideas to ensure design quality through launch. Using your full range of interaction, visual, and product thinking skills, you will lead and own core Safety experiences across our product teams.
The Opportunity:
Create industry-leading, data and AI-driven experiences for riders and drivers on Lyft's platform
Co-lead with talented, empathetic cross-functional partners on product strategy and process
Influence cross-functional and cross-team efforts to build high value opportunities across our experiences
Responsibilities:
Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.
Plan strategically and think tactically as a partner with product and engineering to define the future of the team.
Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes.
Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.
Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table.
Create a unified, end-to-end experience through close collaboration with team members from across the Product and Marketing Design Teams.
Experience:
3-4 years of experience working in UX, UI, HCI related field with experience working on web and mobile design
Experience working with a lean team of Engineers, Product Managers and Program Managers
Experience taking a holistic approach to designing workflows and reducing friction in experiences
Experience managing cross-functional stakeholder feedback and expectations
Expertise with Figma and other prototyping tools
Excellence in design craft
Experience running user interviews and usability testing designs
Ability to work with a low-ego, highly collaborative, cross-functional team
Bonus: Experience working on customer support experiences
Even if you don't directly have the skills above, please consider applying. We know talent takes many different shapes.
Benefits:
Great medical, dental, and vision insurance options
Mental health benefits
Family building benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
Lyft Pink
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role will be in-office on a hybrid schedule
The expected base pay range for this position in the San Francisco market is $124,000 - $155,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
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